IT Service Desk Access Management Specialist - Monterrey, México - Polaris Inc.

Polaris Inc.

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

At Polaris Inc., we have fun doing what we love by driving change and innovation.

We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment.

Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

Job Summary

The IT Service Desk Access Management Specialist is responsible for creating, removing, and maintaining account permissions and access controls for our IT solutions and systems.

This role supports Polaris's worldwide IT operations, providing access management support to Polaris users with exceptional and professional customer service.

Responsibilities also include supporting employees and system-generated Service Desk submissions, including documenting procedures and managing incidents to resolution or escalation, where appropriate.

The IT Service Desk Access Management Specialist participates in required access management audits and ensures compliance with security policies and best practices.

Essential Duties & Responsibilities:

Accounts operations for users provisioning and access management in IBMi, Active Directory, SailPoint, and other services_
Manage user accounts and directory information requests for additions, changes/corrections, and removals
Process and troubleshoot user access requests, including capturing necessary authorizations and approvals
Perform accounts and access revocation when users' roles change or the user is no longer affiliated with the organization
Contribute to the management of Active Directory groups and user attributes as necessary to control user access
Manage access control groups, object level access, and necessary approvals for transactions in Active Directory and IBMi
Maintain audit trail records for changes
Manage access approvals and records through ServiceNow
Contribute to continuous improvement of the service request workflow for the request routing to the appropriate approvers and fulfillment teams
Effectively communicate with customers and peers
Champion and maintain compliance with Polaris security policies and best practice directives
Foster relationships with employee and user data owners
Train other team members on new existing processes, being an escalation point of contact to provide internal team support
Collaborate with other IT support teams
Develop and maintain trend analysis and reporting through ServiceNow
Process development, improvement, and automation_
Innovate and suggest enhancements for accounts creation and access provisioning processes
Document processes and workflows with and without visual representation
Continually review existing processes for gaps and areas for improvement
Play an important role in the ideation, design, and development of automation for repetitive and timesensitive processes, and eliminating human error factor
Participate in Identity and Access Management related projects
Evaluates process improvements in workflow and best practice using ITIL foundations best practice.

Skills, Knowledge & Education:

2year technical degree or equivalent experience required
Selfmotivated, with the ability to work independently and/or collaboratively with remote peers required
Ability to multitask and meet deadlines required
Excellent communication and customer service skills required
Advanced written and verbal communication skills in the English language required
General or intermediate knowledge of Active Directory required
Previous experience providing access management support required
Experience using ServiceNow or similar issuetracking systems required
Demonstrated discretion while handling confidential or personal data required
General understanding of large computing systems such as IBMi (AS400) preferred
2+ years of experience working in a corporate service desk setting preferred
2+ years of experience participating in access management audits; gathering user populations and sampling evidence preferred

Working Conditions:

Standard office environment
Working a second or third shift on a rotational basis may be required
We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE._

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About Polaris

As the global leader in powersports, Polaris Inc

(NYSE:

PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954.

Polaris' high-quality product line-up includes the Polaris RANGER, RZR and Polaris GENERAL side-by-side off-road vehicles; Sportsman all-terrain off-road vehicles; military and commercial off-road vehicles; snowmobiles; Indian Motorcycle mid-size and heavyweight motorcycles; Slingshot moto-roadsters; Aixam quadricycles; Goupil electric vehicles; and pontoon and deck boats, including industry-leading Bennington pontoons.

Polaris enhances the ridin