Knowledge Management Associate Manager - Miguel Hidalgo, México - PepsiCo

PepsiCo

Empresa verificada

Miguel Hidalgo, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Overview

Knowledge Management Associate Manager

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Responsibilities

The Opportunity

The GBS organization has been established to provide efficient and effective services to PepsiCo businesses globally through a network of Business Service Centers.

To enable this purpose GBS requires a so-called Ecosystem enabling the actual service delivery teams.

Knowledge Management, Service Management, Governance and Service Delivery Compliance are all critical components of said Ecosystem, and given their interdependencies have been combined into one GBS Function.

The objective of the role is to lead all Knowledge Management, Service Management, Governance and Service Delivery Compliance activities of a specific Business Service Center and act as a steward for all global matters related to the activities in scope.

The scope of the role is bound by the specific Business Service Center.

Your Impact
***As Knowledge Management Associate Manager your scope would consist of:General leadership

Provide strategic and operation leadership of the Knowledge Management function while being part of the COE Team and guide the local functional resources
Bring industry best practices in the relevant functional space
Collaborate on Global forum with peers from other functions, and Sectors as appropriate

Knowledge Management Pillar

Work cross functionally with other ecosystem teams and KM COE team to help establish KM discipline for target business units.
Establish, govern and execute a process control process to ensure process changes and exceptions are timely reflected in the process documentation and ensure all documentation is kept uptodate. Also ensure that respective associates are trained on process changes
Stewardship of the ESM Knowledge Capture and Knowledge Transfer methodology and embedding it in the ongoing onboarding process
Identify and resolve knowledge management gaps of service delivery employees together with operational leaders

Service Management Pillar

Stewardship of KM playbook, including GBS Service Catalogue and Service Change request process Service Level Agreements, Performance Reviews with internal customers, Escalation Mechanisms, etc. and maintain link to the knowledge management COE and to keep information up to date
Contribute to success deployment of ServiceNow Knowledge Management module, but also establish efficient cooperation with Enterprise Service Management team to enable successful Service Now deployment
Build and implement scalable approach for managing best practice sharing between teams and Hubs (Communities of Practice), Upskilling of the employees (Process Profficiency Matrix) and Functional learning plans

Governance Pillar

Stewardship of the overall GBS Operating Model, GBS Internal Governance, Operating Guidelines and DICE model

Business / GBS Service Delivery Internal controls implementation

Stewardship of all compliance related activities executed by BSC Service Delivery teams (Sox controls, AML, SPL, GDPR, etc.) and ensure full integration with Knowledge Management Pillar
Coordination of compliance related activities like Management Walkthroughs, BSC Internal Certification
Coordination of all general business audits

Qualifications

Who Are We Looking For?
***- 6+ yrs of experience in supporting business on Knowledge Management or learning initiatives

First and foremost, significant experience in large scale global organizations is essential, ideally in operational roles. In addition, strong functional background in the area of Knowledge Management is desirable
Knowledge of KM Tools like Servicenow, Epiplex.
Must have strong executive presence, initiative and proven ability to drive process compliance
Project Management experience is a must
Fluency in english is a must

What can you expect from us: