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    • CX Operations Sr Analyst - Ciudad de México - DiDi

    DiDi
    DiDi Ciudad de México

    hace 1 semana

    DiDi background
    Educación / Formación
    Descripción

    At DiDi, we are shaping the future of mobility with innovative technologies and a commitment to customer experience. As the world's leading mobility technology platform, we offer a wide range of app-based services across markets including Asia-Pacific, Latin America, and Africa.

    We provide car owners, drivers, and delivery partners with flexible work and income opportunities. Our mission is to solve the world's transportation, environmental, and employment challenges through the use of AI technology and localized smart transportation innovations.

    Key Responsibilities

    • Support the development and implementation of strategic initiatives for the CX Team, contributing to the definition of Fintech and CX strategy.
    • Serve as the primary source of data-driven insights, providing actionable recommendations to stakeholders.
    • Manage special workstreams and projects across different areas and countries, transforming and improving CX mission, vision, and key initiatives.
    • Work on initiatives and projects that support decision-making for key executives, conducting market research and industry analysis for international markets.

    Requirements

    • Minimum 3-6+ years of work experience in related areas or professional service industries, preferably in Consulting, Strategic Planning, or Tech Companies.
    • Exceptional problem-solving and analytical skills, with excellent written and communication skills.
    • Independent, self-starter, ability to multitask, with a proactive approach to identifying opportunities for improvement.
    • Advanced G-Suite skills and advanced English (oral and written) are mandatory, with daily interaction with international stakeholders.

    As a member of our team, you will contribute to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment. We strive to create better products and services, make better decisions, and better serve the communities we're part of.

    DiDi is an Equal Opportunity Employer, committed to promoting equal opportunities to all candidates and employees. Employment and advancement decisions are always made based on the needs of the position and the qualifications of the candidate.

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