Cx Representative Analyst - Ciudad de México - Merama

Merama
Merama
Empresa verificada
Ciudad de México

hace 4 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

About Us
Merama's mission is
to become the best and largest online group of brands in Latin America.

Our business model consists on acquiring consumer goods brands across Latin America and accelerate growth on e-commerce and marketplaces together with the leading merchants.

We're a young company with more than 20 brands and 300 people around LATAM (with focus on Brazil, Mexico, Argentina, Peru, Colombia and Chile) and USA with different nationalities.

Merama ran 2 investment rounds, and before completing the first year of operations, Merama became a Unicorn Company.


Why would you love working at Merama?


We are a company committed to our people, we strongly believe in giving the best customer experience, not only for our external clients but our internal clients too, we care about them and their wellbeing.

Also, we are an inclusive company where everybody can feel safe and heard.


We are a fast-paced environment moved by collaboration and data-driven mindset that encourages everyone to participate, to create and build our future together.

Merama is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.

We don't make hiring or employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, or any other basis protected by applicable laws or prohibited by company policy.


If you want to learn more about Merama please visit:Website
|
Instagram** |
LinkedIn**
About the team:The Customer Experience team is responsible for customer advocacy through all our different channels and merchants. We create a global vision of CX to boost customer loyalty, engagement and revenue through unique experiences. We are data driven, and customer obsessed, we believe in creating self-service experiences without leaving the human touch behind. We are in constant pursuit of innovation and are two steps ahead of our customers' needs.


About the role:

You are passionate about customer service, customer experience and customer centricity. You understand the needs of customers, and have the skills to create extraordinary experiences.

You are excited to change the way customers see brands through Marketplaces and are thrilled to turn questions into sales.


We are looking for someone who has:

  • 1-2 years experience in customer service
  • preferably within e-commerce.
  • Understands Customer Service platforms such as Zendesk or others.
  • Familiarity with Excel / Google Docs (Google Sheets)
  • Knowledge and fair understanding of soft selling.

Desirable qualifications:


  • English Knowledge.
  • Are excited about Ecommerce and the endless opportunities in this industry
  • Are motivated to work in a fastpaced environment close to outstanding professionals with deep human qualities
  • Are focused on the good on the team and company first, and just want to build something massive
  • Excited to change the way customers view brands through Marketplaces, and he's thrilled to turn inquiries into sales.
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