Customer Support Executive - Tlahuac, México - NielsenIQ

NielsenIQ

Empresa verificada

Tlahuac, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

ABOUT THIS JOB

The Customer Service Executive will act as first-line Customer Support for a large pool of NIQ Brandbank supplier clients, working as part of a team with overall responsibility for service delivery across these clients.

RESPONSIBILITIES

Developing a comprehensive understanding of the core NIQ Brandbank service, as well as any additional "value add" services, to ensure you are able to service them effectively, track customer usage against allowance, and answer any queries that your customer base might raise.
Scheduling product deliveries around our workflow capacity, dealing with operational queries and generally supporting our operations team to ensure we deliver a good level of service in all instances
Working with the Account Manager team to ensure our portfolio of accounts is receiving a firstclass level of service from NIQ Brandbank. This can include working with other business functions, and the wider Commercial team, to implement general process improvements where appropriate

Regular reporting according to customer & business needs.

Qualifications A LITTLE BIT ABOUT YOU**You have a strong interest in building a career in a data-driven environment. You are a quick learner with a positive attitude and mindset, and a focus on self-development.

REQUIREMENTS

Experience in a Customer Service role, ideally in a Business to Business environment
Fluency in English is required
Bachelor's degree finished

Available time Monday

Friday

Additional Information

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.

In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach.

With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

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