IT Technical Support Specialist - Guadalajara, México - Mphasis

Mphasis

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

*Must be able to read, write, and speak English fluently._

Who are we looking for?

Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
Update users about request status and close request when users are satisfied with solutions
Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups

Technical Skills:

Effective Business Communication
Strong time management
Communication in neutral or American accent over phone and grammar skills
Analytical skills
Ability to follow process and procedures. Escalate unknown issues or questions without delay
Operating the computer, OS and Knowledge base navigation
Use of Ticketing tool
Account Management / Password reset
Active listening and probing skills
Level 1 and 1.5 technical troubleshooting
Experience and or understanding of Virtual Desktop Infrastructure support (Citrix Xen Desktop, Xen App, Receiver)
Knowledge of remote support tools; i.e., Bomgar, Remote Desktop, Citrix, Desktop Director
Proficient in MS Office 2013, 2016 and must have knowledge of O36
Must have worked on Windows 7 and Windows 10 support for laptops and desktops
Documents, tracks, and monitors new and open Incidents until resolution or proper escalation
Knowledge of Wyse thin and zero client support, set up and connectivity
Supporting issues with Printer installations, HP Print and Scan via USB
Cisco VPN client support

Behavioral Skills:

Qualification:

What's in for you?

At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.

Salary:
$20, $22,000.00 per month

Ability to commute/relocate:

44648, Guadalajara, Jal: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

This is a 24/7 service desk that requires flexibility to work various shifts that will include weekends based on business needs, is this acceptable?
The salary of the role is $20K$22K pesos monthly. Is this inline with your expectations?
Please provide your WhatsApp number to best contact you.

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