Program Operations Associate - Guadalajara, México - Boldr

Boldr

Empresa verificada

Guadalajara, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About the role:
As a Program Operations Associate, you are responsible for managing the program operations for the majority of Bolder's partners.

You will leverage your skills and knowledge to ensure that programs are well-implemented and produce great outcomes for the institutions we serve and their students.

Responsibilities:

Set up programs in Bolder's backend and configure the program, according to partner specifications.
Match mentors and mentees in impactful mentorship relationships using our proprietary tools.
Implement program interventions to maximize mentorships created, as well as participant engagement and satisfaction
Communicate directly with mentors and mentees who request extra support
Collaborate closely with other Program Operations Associates to prioritize and execute on implementations tasks on tight turnarounds
Pull, clean, and manipulate program data for partnerspecific needs
Send regular outreach to partners to highlight the value of their programs
Impact participant satisfaction through tracking and acting on participant satisfaction scores and testimonials
Example goals/KPIs include:
Minimize mentees waiting to be matched across programs
Support the Program Health Manager and Program Success Manager in maximizing participant engagement and satisfaction across programs
Support Program Success Managers in decreasing time to value for partners

Requirements:

2 years work experience
A high degree of personal organization, project management competence, and attention to detail
High accountability and the ability to prioritize deadlines in a fastpaced environment
Strong written and verbal communication skills
The ability to quickly and independently build product and process knowledge through problemsolving and adapt understanding to new changes
Proficiency in cleaning and manipulating data in Excel or Google Sheets
U.S. work authorization
75% EST working hours overlap
Preferred Qualifications:
Experience with tools in the MC stack, such as Asana, Google suite, Guru, and Slack
Experience working in a startup environment and navigating ambiguity
Prior fulltime remote experience
Experience in higher education, either at a school or in a related field including student leadership and/or other campus leadership