Customer Service Representative - Guadalajara, México - Helpware Inc.

Descripción

About UsHelpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Georgia, Puerto Rico, Uganda and the Philippines, which provides Customer Experience & Operational Support for modern companies.

Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

What the role is aboutAs a Customer Service Representative (CSR), your primary responsibility is to provide exceptional customer service and support.

You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring their satisfaction

What is this role about?As a Customer Service Representative (CSR), your primary responsibility is to provide exceptional customer service and support.

You will be the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring their satisfaction.

What awaits you in this role:Represent the client's brand in the best possible way, towards our current and potential customers.

Customer support via email and social media in Spanish.
Ticket solvingCustomer support diaryAnswering direct messages and comments on social mediaApple and Play Store review answers.
Constant learning about new product features and occasional testing of the app.

Weekly meeting with the support leadWhat we are looking for:
At least 1+ years of BPO experience preferably in customer serviceOutstanding verbal and written communication in business terms with external customersB2 English ProficiencyC1 Spanish ProficiencyCapability to maintain the highest confidentiality around company proprietary informationEnjoyment of working with and communicating with people and solving problemsAbility to multitask and prioritize while remaining calm and pleasantSolid problem-solving skillsStrong organizational skillsExperience w/ consumer type apps and consumer-type shoppingQuick thinker & able to adaptCourteous with customersWhat we offer: Law Benefits

• Social Security (IMSS)
• 12 Vacations Days after First Year
• Vacation Bonus (Prima Vacacional)
• Christmas Bonus (Aguinaldo)
• Sunday Bonus (Prima Dominical)Food VouchersHealth InsuranceExcellent Work EnvironmentOpportunities for GrowthOn Staff Psychologist and NutritionistConvenient Partnerships for Food andMoreOur Client's Background

Our client is an E-Learning provider that offers an app for Spanish-speaking adults who need advanced English skills for their careers, using AI technologies and a personalized learning experience to make learning as effective as possible.

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