BPO Training Manager - Tijuana, México - TaskUs

    TaskUs
    TaskUs Tijuana, México

    hace 3 semanas

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    Description

    : Learning Experience Manager

    The Learning Experience Manager will be responsible for coordinating, organizing, and implementing all of our training programs. They will work closely with our Learning Experience Leaders and other site managers daily to ensure the quality of all programs and to execute and deliver world-class training for all of our teammates and future leaders.

    Responsibilities include but are not limited to:

  • Maintain Training Schedule for Tijuana Sites: This is to be worked on daily to ensure transparency with other departments
  • Update all Spreadsheets for rosters for Colombia Team: This is to be worked on daily, as employees are added or deleted.
  • Create Seats for New Training Staff: This includes updated job descriptions, duties, and pay ranges
  • Interview for New Training Staff: This should include interview questions regarding skillset and culture
  • Onboard Training Staff: Complete overview of TaskUs culture and Job Expectations
  • Set Job Expectations with Training Staff: This includes all policies and procedures for training staff
  • Grade Training Staff on Training Skill Sets: This is where the KPIs are assessed and measured
  • Develop Training Staff and Leadership with education and certifications: In the area of continued education, trainers are expected to take classes/certs
  • Observe Training Staff during training classes: To maintain excellence in their performance, observations will be conducted
  • Provide Positive and Constructive Feedback: Coaching and mentoring each trainer for improvements and praise
  • Provide KPIs and standards for each quarter for Training Staff: This is setting goals for each trainer quarterly
  • Provide tools/resources to assist in excellent training material creation: Give access to all resources to maintain job function
  • Document information on each Training Staff Member: Maintain electronic records to each trainer
  • Receive and analyze training evaluation forms for each class: Look for trends and patterns to help improve the training department
  • Create and maintain training methodologies for the training department: Find innovative ways to enhance the training experience
  • Develop training courses to further educate current employees: To further educate our employees for possible higher positions
  • Maintain strong communication with Recruiting and Operations: Co-create a strong cycle from pipeline to production
  • Ensure the accountability of the positions to which responsibilities have been delegated in the safety and health management system.
  • Define and allocate the financial and technical resources and personnel necessary for the design, implementation, review, evaluation and improvement of prevention and control measures so that those responsible for occupational health and safety in the company can satisfactorily perform their duties.
  • Adopt effective provisions for the management of hazards and risks of workers and/or contractors, equipment and facilities.
  • Guarantee and allow the participation of workers and their representatives before the Joint Committee or Health and Safety at Work
  • equipment and protection systems provided and implemented by the company if applicable to the position.
  • Qualifications
  • Five years of training experience
  • Two years of management experience
  • Two years of BPO Experience
  • Strong written and verbal communication skills
  • Strong coaching and mentoring skills
  • Strong will to learn and adapt to quick change
  • Proficient in Microsoft Office and Google Suite applications required
  • Strong, confident, and effective verbal and written communication skills are required.
  • Strong interpersonal, conflict management, and mentoring skills
  • Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours.
  • High energy, enthusiastic, motivational training style
  • Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills are required.

    • How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

    DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

    We invite you to explore all TaskUs career opportunities and apply through the provided URL .