Sr Field Service Specialist - Xico, México - Tiger Text

Descripción

Overview Waters Corporation's Field Services Organization is comprised of highly skilled, motivated and customer focused professionals that are technical experts on Waters' product suite.

As a Field Service Specialist, working for an industry leader, you'll join a global team of specialists that are crucial to ensure Waters' legendary service for our customers who utilize our scientific instrumentation and software.

In this role, you'll have the opportunity to provide technical expertise on Waters' innovative product suite of our Mass Spectrometer product line including tandem quadrupole and time of flight instruments - as well as support other solutions across all product lines including LC, Software, Consumables and Services for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

Waters Corporation is seeking a highly skilled, motivated and customer-focused individual to join our renown Field Services Organization in the Latin America Distributors area.

Responsibilities Installation, performance maintenance, troubleshoot and support Waters' product suite of Mass Spectrometer product line including tandem quadrupole and time of flight instruments along with LC, HPLC / UPLC, InformaticsPerform customer trainings in technical applications such as : Nitrosamines, Pesticides, Drugs of abuse, Oligo'sTravel to different countries in the Latin America region at least 40% of the timeCoordinate directly with the Distributor and Customer installations and applications trainingEstablish and maintain effective relationships with external and internal customers ensuring their successManage customer expectations, by communicating work performed and providing follow up plan if neededEnsure customer compliance regulations are followedDeliver system level training at customer sitesManage service inventory according to Waters policiesIssue field service reports daily to document work performedWeekly updates and keep calendar up to dateMaintain sound knowledge regarding the technology and customers' application demandsWork with Sales team in respect to identifying future business development opportunities and needs for service contract sales and training opportunitiesEnsure that quality system procedures and Health & Safety standards are always adhered toQualifications Degree BS / Master / PHD in scientific areas such as chemistry, biology, biochemistry or related field of scienceAt least 5 years Mass Spec experience, UPLC, HPLC, field service support including installation, performance maintenance and troubleshooting, or MS application knowledgeValid Passport / Visa is mandatoryAbility to perform effective system level troubleshootingEffective system level approach to problem solvingBasic knowledge of GxP and Pharmaceutical EnvironmentComputer and acquisition systems experience (Windows, Empower, MassLynx,Waters Connect, Progenesis)

Skills :

Motivated self-starterStrong Teamwork capabilityCooperation and willingness with peers is expectedExcellent interpersonal and organizational skillsMust possess a strong customer service focusStrong communication skills; ability to communicate effectively to a diverse audience with specific customer needsPersonal sense of integrityEffective time management and territory management skillsAnalytical mindset with a strong drive to resolve issuesExcellent verbal and written communication skills (English and Spanish)Ability to define problems establishes facts and determines conclusions.

Able to work alone and under pressureAble to travel and work extended hoursShow initiative, meet specific goals, be diligent and have a high commitment to the companyCompany Description Waters Corporation (NYSE :
WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for over 60 years.

With approximately 8,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries.

Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do.

We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being.

We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation.

It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization.

We are united by diversity and thrive on it for the benefit of our employees, our products, our customers and our community.

Waters is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status.

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