- Member of Integration Support Group supporting CSV and API questions and issues.
- Respond promptly and courteously to general customer inquiries in accordance with our current customer service level agreements (SLAs).
- Collaborate with team members within the team to address customer inquiries and issues together.
- Actively participate in team meetings and collaboration sessions to stay informed about product updates and common issues.
- In most cases, after a short period of time, expansion into other support areas is likely, based on business needs. You will work closely with your respective team members to provide support in these additional areas.
- Collaborate with subject matter experts in specific areas to address complex customer issues.
- Escalate issues to engineering through the Jira platform and maintain ownership through resolution.
- Seek oversight and assistance from Level 2 mentors or leads when addressing challenging customer queries or technical issues.
- Collaborate with higher-level team members to enhance skills and knowledge in the resolution of customer problems.
- Escalate issues to higher-level team members or leads, as needed.
- Advanced English level.
- Previous experience in a customer-facing role utilizing ticketing system(s) for issue tracking such as Jira, Freshdesk, or similar.
- Basic understanding of technical support concepts and troubleshooting techniques.
- Basic understanding of SaaS integrations via API and CSV.
- Strong communication skills with the ability to convey technical information clearly and concisely.
- Collaborative mindset and willingness to seek assistance and guidance when needed.
- Familiarity with Accounting terminology is a plus.
- Experience with Quickbooks Desktop, Quickbooks Online, Netsuite, Intacct, and/or Acumatica is a plus.
- Experience with tools like Postman, Insomnia or other web testing tools is a plus.
-
Como Customer Support Specialist en Atrato serás el principal punto de contacto para las preguntas y solicitudes de clientes y comercios. · ...
Guadalajarahace 2 meses
-
Como Customer Support Specialist en Atrato serás el principal punto de contacto para las preguntas y solicitudes de clientes y comercios, brindando un servicio excepcional y empático. · ...
Guadalajara De jornada completahace 2 meses
-
Atrato es una startup fintech enfocada en brindar herramientas financieras para comercios y consumidores finales. Como Customer Support Specialist, serás el principal punto de contacto para las preguntas y solicitudes de clientes. · Más de 8 meses de experiencia en servicio al cl ...
Guadalajara, Jal.hace 2 meses
-
We are currently looking for a Customer Support Specialist to join our growing Customer Success team This role requires a person who loves to help and support people. You have a keen interest in troubleshooting and supporting our customers in solving a variety of issues, ranging ...
Guadalajarahace 2 semanas
-
The IT Support Specialist will serve as the main point of contact within the Service Desk to resolve frontline issues for employees and will assist with setting up new Arrive offices. · This position will serve as the go-to resource for desk-side troubleshooting, technical suppor ...
Guadalajara, Mexico Metropolitan Areahace 1 mes
-
The Customer Support's responsibility is to accurately determine borrower mortgage intent, follow defined workflows, document outcomes, and route records correctly within a structured system. · ...
Circunvalación Guevara, Jal.hace 1 mes
-
We're redefining how modern clinics deliver care. · We're growing fast—and looking for mission-driven individuals who want to be part of a team transforming the future of care delivery through intuitive tech and scalable integration. · In this role, you'll be the first line of co ...
Ladrón de Guevara, Jal.hace 1 mes
-
We're looking for a people-focused, motivated Customer Service professional to join our team as a Vehicle Support Specialist. In this role, you'll be on the front line supporting our customers—helping them succeed, resolving their questions, and ensuring they have a great experie ...
Guadalajara $180,000 - $360,000 (MXN) por añohace 2 días
-
Job Type: Contractor/Full-time · Internal Job Title: Product Support Specialist L1 · Location: Guadalajara, Jalisco (Remote) or Chihuahua, Chihuahua (Hybrid) · Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent ...
Guadalajara De jornada completahace 12 horas
-
This position is a remote position to work from Guadalajara. · Exp: 7-10years hands on application development, L3 and/or L2+ who is ready to pick up L3 part. · Having Advanced Java/j2ee experience (Rest api, servlet, JavaScript/html, jsp,jdbc,struts,Hibernate,Spring) · ...
Guadalajara, Mexico Metropolitan Areahace 1 mes
-
· Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries ...
Guadalajara $240,000 - $420,000 (MXN) por año Freelancehace 1 semana
-
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by ...
Guadalajara, Jalisco $240,000 - $420,000 (MXN) por año Freelancehace 8 horas
-
We're looking for a Technical Support Engineer to provide high-quality solution-oriented support for our products within the client's ecosystem. · ...
Guadalajara, Mexico Metropolitan Areahace 1 mes
-
We're looking for a people-focused, motivated Customer Service professional to join our team as a · Vehicle Support Specialist · . In this role, you'll be on the front line supporting our customers—helping them succeed, resolving their questions, and ensuring they have a great ex ...
Guadalajara, Mexico Metropolitan Area $180,000 - $300,000 (MXN) por añohace 5 días
-
We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems. · We believe in flexibility for you to explore your passions while making an impact through meaningful ...
Guadalajara, Jaliscohace 1 mes
-
Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by ...
Guadalajara, Jalisco $180,000 - $360,000 (MXN) por añohace 8 horas
-
+Job Summary · The Platform Support Specialist provides advanced operational support for containerized platforms and supporting infrastructure in a telecom environment.Kubernetes & ContainersOperate, monitor, and troubleshoot Kubernetes clusters (incl. RBAC, namespaces, deploymen ...
Guadalajara De jornada completahace 1 mes
-
We are looking for a Customer Support Specialist to provide exceptional customer service and quality administrative support to internal and external clients. · Handle incoming calls and e-mails from homeowners. · ,Manage review assignment follow-up for work orders. · ,Escalate it ...
Guadalajara, Jaliscohace 1 mes
-
The position of Production Support Specialist at Amdocs involves designing, developing, modifying debugging and/or maintaining software systems. The individual will monitor tasks identify risks handle mitigation and escalations respond to incidents perform initial diagnostics att ...
Guadalajara, Jaliscohace 1 mes
-
The Customer Support's responsibility is to accurately determine borrower mortgage intent,follow defined workflows,document outcomes,and route records correctly within a structured system. Success in this role is measured by accuracy,discipline,and adherence to defined standards. ...
Guadalajara, Mexico Metropolitan Areahace 1 mes
Product Support Specialist - Guadalajara - Ottimate
Descripción
Job Type: Contractor/Full-time
Location: Guadalajara, Mexico
About the role:
As a Product Support Specialist at Ottimate, you will be an integral part of the Product Support team, primarily focusing on Integration Support. You will be responsible for addressing general inquiries, providing technical assistance, and ensuring customer satisfaction with the API and CSV integrations we support. This role involves collaboration with both the Support group and specialized teams.
Responsibilities:
Specialized Group Expansion:
Oversight and Assistance:
Requirements
Ottimate is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply.
-
Customer Support Specialist
Solo para miembros registrados Guadalajara
-
Customer Support Specialist
De jornada completa Solo para miembros registrados Guadalajara
-
Customer Support Specialist
Solo para miembros registrados Guadalajara, Jal.
-
Customer Support Specialist
Solo para miembros registrados Guadalajara
-
IT Support Specialist
Solo para miembros registrados Guadalajara, Mexico Metropolitan Area
-
Customer Support Specialist
Solo para miembros registrados Circunvalación Guevara, Jal.
-
Customer Support Specialist
Solo para miembros registrados Ladrón de Guevara, Jal.
-
Client Support Specialist
GlobalLogic- Guadalajara
-
Product Support Specialist
De jornada completa Solo para miembros registrados Guadalajara
-
Java Support Specialist
Solo para miembros registrados Guadalajara, Mexico Metropolitan Area
-
Technical Support Specialist
Freelance Solo para miembros registrados Guadalajara
-
Technical Support Specialist
Freelance Solo para miembros registrados Guadalajara, Jalisco
-
Technical Support Specialist
Solo para miembros registrados Guadalajara, Mexico Metropolitan Area
-
Client Support Specialist
Solo para miembros registrados Guadalajara, Mexico Metropolitan Area
-
IT Operations Support Specialist
Solo para miembros registrados Guadalajara, Jalisco
-
Customer Support Specialist
Solo para miembros registrados Guadalajara, Jalisco
-
Application Support Specialist
De jornada completa Solo para miembros registrados Guadalajara
-
Customer Support Specialist
Solo para miembros registrados Guadalajara, Jalisco
-
Production Support Specialist
Solo para miembros registrados Guadalajara, Jalisco
-
Customer Support Specialist
Solo para miembros registrados Guadalajara, Mexico Metropolitan Area