Cargo Duty Manager - City, México - Cathay Pacific

Descripción

CSD - Cargo Services Delivery

• Mexico City
• Cathay Pacific
• Application Deadline

24 Apr 2024

Company Description

Move Beyond To move people forward in life - We are the people behind Cathay Pacific.

We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are.

We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees.

We are a complex global business, but we are also family.

And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world-class airline operation.

Join us and discover just how far you can go

Role Introduction


_ Overview_

Efficiency Improvement

• Ensure clear communication of Cathay cargo notices to all teams members and suppliers is disseminated and understood
• Actively manage the roster to ensure sufficient manpower to handle the flight in a cost effective manner
• Identify future service and manpower needs, standardising and implementing procedures where possible
• Recommend and conduct coaching for cargo team members and act as the port designated trainer as required

Safety and Regulatory Compliance

• Ensure full compliance and conformance to safety and security standards, and all regulatory requirements
• Actively monitor the environment to ensure safe operations is achieved at all times
• Execute Emergency and Accident and the Business Continuity Plan as required

E&A

• Emergency and Accident and Crisis Response responsibilities as required

Key Responsibilities


Service Delivery and Excellence

• Oversee the cargo operations to ensure on time performance and optimum uplift
• Develop, implement and monitor the cargo servicing plan, including the delivery of customer service, the operation of handling agents, reporting performance and status both qualitatively and quantitatively
• Develop local service and standards to streamline cargo procedures to support core and specialised product
• Drive operational excellence with contracted vendors by managing key performance indicators and service levels
• Conduct regular meetings with internal and external departments and entities and achieve tangible outcomes
• Perform regular quality checks and proper completion of paperwork as well as provide feedback to respective stakeholders and work to address any problem areas identified
• Participate in audits, assessments and any projects and take the required follow up actions
• Any other reasonable task as requested

People Development and Performance Management

• Lead, support and encourage own team to achieve success
• Build a strong and motivated team, ensuring the right organisational structure and the right people are in place to foster positive team spirit and facilitate teamwork
• Supervise and mentor direct reports, encouraging effective collaboration
• Demonstrate leadership and lead by example in accordance with Cathay's core values
• Develop employees with high potential and identify learning opportunities to ensure appropriate training and development
• Maintain active and ongoing dialogue in relation to employee goals and individual performance
• Actively engage with employees to enhance communication and their understanding of department goals
• Support the People Managers to design and conduct internal development programmes including succession planning as appropriate ensuring alignment with Head Office direction
• Enhance the employee experience in line with the role level and the internal brand promise

Operational Duty Holder (if applicable)

• This position is the Operational Duty Holder of port MEX and has a formal business relationship with the Functional Duty Holder of applicable services and must understand the process of risk escalation to the Functional Duty Holder (GM CSD).
• This position is the Remote Operational Duty Holder of port MEX (if Remote ODH applies) and has a formal business relationship with the Functional Duty Holder of applicable services and must understand the process of risk escalation to the Functional Duty Holder (GM CSD).
• This position is the Operational Duty Holder Delegate of port MEX (if ODH Delegate applies).
• To fulfil the detailed Cargo Operational Duty Holder responsibilities, for Cathay Pacific, as per the requirements of the "Best Practice for Cargo Operation Duty Holder
• Port" documented in The Hub Team Site.
• Be accountable at an operational level for the safe operation of services, including those services which are contracted to others
• Maintain day to day responsibility for managing operational performance, including the performance of suppliers who are contracted to deliver services to ensure that:
• there is full compliance with quality standards and regulatory requirements

- procedures and instructions are follo