Tech Support - Saltillo, México - HRO

HRO

Empresa verificada

Saltillo, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

We are looking for a
Tech Support specialist to provide support to users in an efficient and accurate manner.

You will be considered as the firm's front liner and you will solve basic technical problems and provide support for all assigned areas.

The goal is to make sure that customer value is maintained to the standards set forth by the company.

Responsibilities

Provide first level contact and convey resolutions to customer issues
Properly escalate unresolved queries to the next level of support
Track, route and redirect problems to correct resources
Update customer data and produce activity reports
Walk customers through problem solving process
Follow up with customers, provide feedback and see problems through to resolution
Utilise excellent customer service skills and exceed customers' expectations
Ensure proper recording, documentation and closure
Recommended procedure modifications or improvements
Preserve and grow your knowledge of help desk procedures, products and services

Requirements and skills

We offer

Tipo de puesto:
Tiempo completo

Salario:
$18, $23,500.00 al mes

Horario:

Prestaciones:

Tipos de compensaciones:

Puede trasladarse/mudarse:

L:
Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Experiência:

Service Desk: 1 año (Obligatorio)
Call Center: 1 año (Deseable)

Idioma:

Disponibilidad de turnos:

Lugar de trabajo:
Una ubicación

Sales Representative