Sass Customer Support Agent - Ciudad de México - almawolf

Descripción

Job Description:

SaaS Customer Support Agent

Are you experienced with SaaS? Are you experienced with technical support?

Woztell is the perfect place to build your career in a fast growing SaaS company.

As an official WhatsApp Business Solution Provider, we empower clients with the integration of WhatsApp Business API into ERP & CRM systems such as Zoho or Hubspot.

Woztell is part of the AlmaWolf Group and has clients spread all over the globe.

Our team is young, diverse, international and always hungry for growth. We welcome people in search of a challenge that enjoy working in a multi-cultural, fast-paced environment.

What will you do?

• Responsible for the customer support
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams
• Ensure all relevant information about the issue has been documented
• Provide suggestions on process improvements by collecting and analyzing metrics
• Identify cases that require escalation (either technically or strategically)
• Provide recommendations on next steps based on situational analysis
• Learn new technologies to help the team explore new solutions to existing problems

Drive technical collaboration & engagement among other teams in the company
Requirements:
What do we expect from you?

• 2+ years of experience in a customer facing or customer support role with troubleshooting and problemsolving experience with the ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions in a team environment
• 2+ years of software development experience with PHP, and Node JS. If you don't have experience on these languages but you consider yourself a learner person, keep reading
• Experience with Java script, HTML, CSS and Zoho deluge will be a plus.
• Passion for customer experience
• Language: Spanish and English (native or full professional proficient), ability to work with other cultures
• Outstanding communication skills (written and oral)
• You are a doer, proactive, and adaptable with the ability to work independently

Comfortable in a fast-paced environment
Benefits:
What do we offer?

• A welcoming team that is open to share and help you grow
• The opportunity to execute and implement your own ideas and initiatives
• Hours: 40 hours per week distributed from Monday to Saturday in shifts

Salary:
To be determined based on experience and skills. Starting at 16,000 pesos MX gross / monthJob Information

Industry

• Technology

Work Experience

• 01 year

City

• CDMX

State/Province

• México

Country

• Mexico

Zip/Postal Code

• 01020