Site Reliability Engineer - Xico, México - Kunai

    Kunai
    Kunai Xico, México

    hace 1 mes

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    Descripción

    Production Support and Site Reliability Engineering (SRE) is an engineering discipline that combines software and systems engineering to manage and support large-scale, massively distributed, fault-tolerant systems hosted in the external cloud environment.

    SRE engineers ensure that systems—both internally critical and externally-visible —have reliability and uptime appropriate to customers' needs and a fast rate of improvement while keeping an ever-watchful eye on availability, capacity, and performance in a 24/7 environment.

    Production Support/SRE engineers will be engaged in automation and development work, reducing toil, developing self -service capabilities, automating manual tasks, and develop support tools, utilizing common scripting languages (i.e. Python). When incidents arise, our production support engineers take charge of incident management. They assume ownership, collaborate, consult, and partner with Lines of Business to guide the team to a successful resolution.

    Job Responsibilities:


    Effectively manage troubleshooting and recovery of complex production incidents, ranging from low to critical impactsDrive incident resolution through a systematic problem solving approach, coupled with a strong sense of ownership and driveActively participate in teams' Agile stories (project work) to streamline and enhance day to day operations of the teamCreate, manage, and utilize appropriate technical procedural documentation (run books)Proactively monitor applications and infrastructure behind external and internal customer facing services including their availability, latency, performance, and capacityInfluence resiliency and scalability in production environments in Amazon Web Services (AWS)Identify opportunities and develop proactive automated monitoring and alerting solutions by leveraging available tools (Splunk, New Relic, etc.)


    Assist with conducting Root Cause Analysis (RCA) on critical production outages to develop and implement future mitigation strategiesUtilize production support expertise to influence and support new designs, architectures, standards, and methods to maintain stability and availability for large-scale distributed systemsProactively identify and implement automations for routine maintenance tasks, data gathering, and resolution of common issuesContinuously seek to develop new skills and technical expertise, and proactively share knowledge with othersBasic Qualifications:

    Bachelors or equivalent certificationAt least 2 years of experience managing and troubleshooting incident bridge callsAt least 2 years of experience with Python scriptingAt least 2 years of experience using and supporting public cloud environments (AWS, Azure, or GCP)At least 2 years of experience with Splunk, New Relic, or DataDog monitoringPreferred Qualifications:

    AWS Associate level certification (Solutions Architect, SysOps Administrator, or Developer)2+ years of experience with Linux, UNIX, Ruby, Go, JavaScript, or NoSQL3+ years of experience using and supporting public cloud environments (AWS, Azure, or GCP)2+ years of experience with networks, load balancers, firewalls and web application firewall (WAF)2+ years experience with web API serviceThis is a mostly-remote role that requires you to work 40 hours per week during nights and weekends.

    The coverage schedule you will be supporting will happen during the following times:
    Monday - Friday, 11pm-6am, Saturday and Sunday 24 hours. On-call support is highly unlikely.

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