IT Support Engineer - Guadalajara, México - AstraZeneca

AstraZeneca

Empresa verificada

Guadalajara, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases.

R&D IT is AZ's global IT capability function supporting key science related business areas operating out of sites across the US, UK, Sweden, India & Mexico.

We have a varied range of data engineering projects which use the latest cloud and architectural best practices to deliver a broad range of data solutions for the business.

For example, monitoring Patient Safety aspects of the COVID-19 Vaccine and providing Operational and Financial business intelligence on the latest drugs in the development pipeline.

The main responsibilities of the role are to:

Support Integration Platforms, resolved platform and integration issues.
Monitor production system to ensure it is operating in a manner consistent with Service Level Agreements (SLA's)
Take lead during remediation of priority incidents and update stakeholders and partners as appropriate in alignment in AstraZeneca priority communication process.
Proactive in identifying areas for process improvement or finding opportunities for Automation.
Liaise with multiple stake holders including users, infrastructure/middleware teams, 3rd party software vendors for resolving issues and potential process improvements

Essential Experience:
(Must have skills)

Proficient in English

IT support

Intermediate Knowledge:
Java,.NET or other programming language

Data Base, Oracle or SQL Server or any RDBMS

ITIL knowledge

MS Office Excel

Good service attitude

Optional Experience:
(Nice to have skills)
Experience on Global Support

SNOW or other ticketing tool knowledge (Remedy, HPSM)

Reporting skills

Experience with technologies such as:
JDBC, Data, REST, SOAP, Java, APIs, VMs, Perl, JSON, XML, XSD, RAML, OAS.

Educational Qualifications

Engineering Degree / Masters in Computer Science

OVERALL YEARS OF EXPERIENCE: 3 to 5 Years in IT

Personal Attributes:

Keen to acquire new skills and work on new technology products

Clear and concise communicator, with very good written and verbal communication skills

Logical mind with keen analytical skills

Team player