Appd Engineer - Ciudad de México - AppDynamics

Descripción

About Us

About the Role

As an Engineer - Support engineering, you provide world class support to your customers to deliver them the best customer experience.

Our Support engineering team works closely with R&D teams providing suggestions for improvements in our Product.

What we expect

3-5 years of demonstrated ability of solving problems and customer facing experience.

Prior experience of working with Unix and Windows systems.

Prior Knowledge/Experience of Javascript Frameworks like Angular, React, Vue, etc. is an added advantage

Prior knowledge/experience of working with Big data frameworks like Elasticsearch, Kubernetes, docker, AWS, etc is an added advantage

Solve customer encountered issues and advise on product limitations and standard methodologies.

Build test scenarios to reproduce product issues and to understand internal details that determine product behavior.

Ability to communicate both verbally and in written form, technical issues with a variety of customer contacts of different levels of technical sophistication and communication skills.

About You

Enthusiastic and Self-motivated individual to work on support of AppDynamics Mobile Monitoring Software on the iOS, Android, Xamarin and other platforms.

Research Mobile Platforms and Technologies as needed to facilitate solving problems and communicate with customers

Good understanding of Mobile Development is a must and hands-on mobile development (eg, iOS, Android, Xamarin, etc) will be an added advantage.

Chip in to team knowledge base and collaborate with team members in solving problems and understanding product issues

Work with the mobile engineering team to address issues that require their participation


Perks
We know that the award-winning culture at AppDynamics is something to brag about, but here are more reasons that make you excited to get out of bed to come in the morning, like:
Medical, dental, vision coverage.

401k match (4.5%)

Wellness perks (gym, hobbies, education, store discounts, personal finance).

4 weeks paid time off (PTO), 5 days' volunteer time off (VTO), 14 holidays (including 1 birthday PTO and 1 floating holiday).

Mandatory company shut down between Christmas and New Year's.