Store Operation Responsible Mx Co Ec - Colonia Lomas de Chapultepec, México - H&M

H&M

Empresa verificada

Colonia Lomas de Chapultepec, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

de la empresa

As one of the world's largest fashion companies with more than 120,000 employees worldwide, H&M is an exciting and dynamic place to pursue a career within the fashion industry.

Our business concept is to offer fashion and quality at the best price in a sustainable way and with our fast expansion we are always looking for new talents.

Would you like to be part of our team? H&M group comprises of nine independent brands:
H&M, COS, Weekday, Monki, H&M Home, & Other Stories, ARKET and Afound. We have over 4,900 stores across more than 73 markets worldwide. Our values reflect the heart and soul of H&M. They define what it takes to work here and how we do things. When we interact with colleagues and customers around the world, our values help us develop and grow. We want to be at the forefront of both fashion and sustainability. Our employees play a key role and can contribute to more sustainable fashion, today and in the future.

Descripción del empleo
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Key responsibilities include:
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Optimize Store Efficiency

Provide functional input & expertise across the Sales Market to optimize store efficiency
Work cross functionally to secure benefit realization of developments impacting on Store Operations
Take direction from the Global CoE for Store Operational Best Practice, ensuring local needs are acted upon
Ensure store workload capacity supports our customer centric and commercial ambitions across all store formats

Support & Collaborate

Drive and Enable Area Teams to achieve and maintain their Store Operational Execution
Ensure Store Operations is secured in the planning prior to implementing projects such as openings, closings, rebuilds & space optimization.
Support Business Tech and collaborating across Regional and Local teams
Drive and Enable Area Teams to achieve and maintain their Store Operational Execution
Provide coaching and training to strengthen the knowledge of Operations within the Sales Market
Follow up implementation of Operations in store projects onsite

Take Commercial Actions

Benchmark Store Operational KPIs across the Sales Market
Lead effectively through changing customer expectations to build our Future Store Operations
Gain insights and set decisive actions from the CAT, NPS survey and Brand Tracker to meet colleague and customer expectations in the physical store
Use your operational knowledge to identify and act upon Gaps and Opportunities

Requisitos:

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Your knowledge and personal characteristics _**- 2+ years in a role connected to Store Operations, e.g. Store Manager, Area Manager or Area Controller

Experience in setting and implementing strategies on a wide scale
Good understanding of Business Tech product development from ideation to release and how it can impact the physical store over the long term

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Fluent in English, both written and verbal:

You embrace diversity and understand it's what makes us strong
Clearly demonstrate a customer first mindset
Socially confident to present clearly to a large audience
Strong strategic abilities and sees the bigger picture
Sets the right priorities for the business, yourself and leads others to do so
Views feedback as a source of information
Setting and implementing strategies on a wide scale
Experience in solving complex problems

Información adicional

We believe in a culture where we succeed as one team. At H&M the opportunities to grow are endless, either within your expertise area or by strengthening your leadership skills.

And we encourage you to grow with us - by developing your own skills and together as a team create the best customer experience there is.

So, bring out the entrepreneur within yourself and join our journey

Do you think we are a match? We hope so
We are looking forward to hearing from you
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