Strategic Insights Senior Manager - Mexico City Metropolitan Area

Job summary

Responsibilities

• Conduct deep-dive analyses to uncover root causes of operational or strategic challenges translating complex issues into clear decision-making frameworks to leadership partnering with cross-functional teams to frame problems and develop actionable solutions
• Create in-depth investigations related to operational challenges to improve efficiency experience and cost per-interactionDesign new processes to improve retention and upselling across markets;
• Product opportunity how can we improve the product taking insights from customer clerk interactions providing credible evidence and proposing solutions
• Redesign cumbersome processes that affect customers clerks merchants experience to improve experience response timesCustomer behavior insights investigate behavioral patterns or links between customer engagement metrics support interactions usage of our product boost retention LTV conversion rates in cases of upselling

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