- Operational Leadership:
- Manage day-to-day operations of the site, ensuring service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.
- Implement and monitor operational strategies to improve efficiency, quality, and customer satisfaction.
- Team Management:
- Lead, coach, and develop a team of supervisors, team leads, and agents.
- Drive employee engagement, retention, and performance through effective communication and leadership.
- Client Relationship Management:
- Serve as a primary point of contact for U.S.-based clients.
- Ensure client expectations are met or exceeded through proactive communication and issue resolution.
- Compliance & Quality Assurance:
- Ensure compliance with company policies, client requirements, and local labor laws.
- Collaborate with quality assurance and continuous improvement department to drive performance of client initiatives and requirements.
- Reporting & Analysis:
- Provide regular performance reports to internal stakeholders and clients.
- Analyze trends and recommend strategic actions to improve results.
- Culture & Values Alignment:
- Champion a workplace culture that reflects our Winning As One motto and core company values.
- Foster an inclusive, collaborative, and high-energy environment where employees feel connected to the mission and empowered to succeed.
- Promote behaviors and practices that reinforce teamwork, integrity, accountability, and continuous improvement across all levels of the site.
- Minimum 5 years of experience in BPO call center management, with at least 2 years in a senior leadership role.
- Bachelor's degree in Business Administration, Operations Management, or related field a plus.
- Fluent in English and Spanish (spoken and written).
- Proficient in workforce management tools, CRM systems, and Microsoft Office Suite.
- Strong understanding of U.S. customer service standards and expectations.
- Proven ability to lead large teams and manage complex operations.
- Excellent communication, problem-solving, and organizational skills.
- Experience working with U.S. clients in a nearshore BPO environment.
- Knowledge of Six Sigma, Lean, or other process improvement methodologies preferred.
- Familiarity with remote and hybrid workforce models.
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Site Manager I
hace 1 mes
Sólo para miembros registrados MexicaliResponsible for providing technical support to current customers. Expert in equipment installations & performing system analysis. Embodies safety leadership. · ...
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Site Manager I
hace 1 mes
Sólo para miembros registrados Mexicali De jornada completaResponsible for providing technical support to current customers. Expert in equipment installations & performing system analysis. Embodies safety leadership. · Accountable for technical service support to customers. · Develops others' understanding based on expertise; Coaches/Men ...
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Global Trade Manager- 1st Shift- On Site
hace 3 semanas
Sólo para miembros registrados Mexicali, Baja CaliforniaManage and maintain IMMEX program compliance, including control of temporary and definitive imports/exports, annex 24 and annex 31, and inventory reconciliation. Develop and manage comprehensive internal import and export controls to ensure MX compliance with all applicable custo ...
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Global Trade Manager- 1st Shift- On Site
hace 1 mes
Sólo para miembros registrados Mexicali, Baja CaliforniaManage and maintain IMMEX program compliance, including control of temporary and definitive imports/exports, annex 24 and annex 31, and inventory reconciliation. Develop and manage comprehensive internal import and export controls to ensure MX compliance with all applicable custo ...
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PTO/Equip Manager- 1st Shift- On Site
hace 1 mes
Sólo para miembros registrados Mexicali, Baja CaliforniaDrive closure of technical challenges, planning, organizing, leading, measuring, and developing the team to achieve goals. Establish goals and priorities for the team by developing plans and decide what must be done to achieve them. Understand the scope of goals and how much time ...
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Global Trade Manager- 1st Shift- On Site
hace 1 mes
Sólo para miembros registrados MexicaliManage and maintain IMMEX program compliance, including control of temporary and definitive imports/exports, annex 24 and annex 31, and inventory reconciliation. Develop and manage comprehensive internal import and export controls to ensure MX compliance with all applicable custo ...
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PTO/Equip Manager- 1st Shift- On Site
hace 1 mes
Sólo para miembros registrados MexicaliDrive closure of technical challenges, planning, organizing, leading, measuring, and developing the team to achieve goals. Establish goals and priorities for the team by developing plans and decide what must be done to achieve them. · ...
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Global Trade Manager- 1st Shift- On Site
hace 3 semanas
Sólo para miembros registrados MexicaliManage and maintain IMMEX program compliance, including control of temporary and definitive imports/exports, annex 24 and annex 31, and inventory reconciliation. Develop and manage comprehensive internal import and export controls to ensure MX compliance with all applicable custo ...
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EPS Sr Manager- 1st Shift- On Site
hace 1 mes
Sólo para miembros registrados MexicaliServe as the prime technical contact on projects in areas of production support, especially on Material Review Board, and apply an extensive and broad knowledge of structural analysis. Provides guidance to other technical disciplines and support organizations. Lead teams of profe ...
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SMT Sr Manufacturing Manager- 1st Shift- On Site
hace 5 días
Sólo para miembros registrados Mexicali, Baja CaliforniaSMT Sr Manufacturing Manager responsible for daily operation, meeting production goals, and implementing production plans in a timely and accurate manner within an assembly process or similar assigned area. · ...
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EPS Sr Manager- 1st Shift- On Site
hace 1 mes
Sólo para miembros registrados Mexicali, B.C.The Senior Manager will lead teams of professionals to perform structural analysis on programs of high complexity and critical importance to the organization. They will develop technical solutions to complex problems, manage financial information, and handle conflict situations. ...
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Global Trade Manager- 1st Shift, On site
hace 1 mes
Sólo para miembros registrados Mexicali, B.C.Manage and maintain IMMEX program compliance, including control of temporary and definitive imports/exports, annex 24 and annex 31, and inventory reconciliation. Develop and manage comprehensive internal import and export controls to ensure MX compliance with all applicable custo ...
- Sólo para miembros registrados Mexicali
Hold accountability for daily operation and meeting production goals in a timely and accurate manner within an assembly process or similar assigned area. Implements production plans and provides feedback around product introduction, equipment efficiency, materials supply constrai ...
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PTO/Equip Sr Manager- 1st Shift- On Site
hace 4 semanas
Sólo para miembros registrados MexicaliDrive closure of technical challenges, planning, organizing, leading, measuring, and developing the team to achieve goals. Establish goals and priorities for the team by developing plans and decide what must be done to achieve them. · Coordinate the plan Development, Value Engine ...
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PTO/Equip Sr Manager- 1st Shift- On Site
hace 1 mes
Sólo para miembros registrados Mexicali, B.C.Drive closure of technical challenges, planning, organizing, leading, measuring, and developing the team to achieve goals. · Establish goals and priorities for the team by developing plans and decide what must be done to achieve them. · Understand the scope of goals and how much ...
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Eng Supp Specialist II
hace 1 mes
Sólo para miembros registrados Mexicali, Baja CaliforniaYou will play a critical role in optimizing engineering workflows and driving efficiency through the effective use of SAP, directly contributing to the success of our AME engineering team and the overall Honeywell Aerospace Technologies business. · ...
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QMS Engineer
hace 1 mes
Sólo para miembros registrados Mexicali, Baja CaliforniaThe role involves coordinating the creation and implementation of the Quality System in accordance with ISO 9001 standards, while also leading various quality initiatives across multiple sites. · Coordinate the creation and implementation of the Quality System with regards to ISO ...
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OPEX Engineer
hace 1 mes
Sólo para miembros registrados Mexicali, Baja CaliforniaWe are looking for a results-driven Operational Excellence (OPEX) Engineer to lead and support continuous improvement initiatives across our manufacturing operations. · Conduct research and analysis to evaluate potential solutions for optimizing equipment, procedures, workforce, ...
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Sr Project Lead
hace 6 días
Sólo para miembros registrados Mexicali, Baja California, MexicoThe Project Lead will be responsible for planning, coordinating, and executing strategic projects across multiple manufacturing sites. · This position requires strong organizational skills, cross-functional coordination, and a results-oriented mindset in a dynamic, high-volume ma ...
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Sr Project Lead
hace 1 semana
Sólo para miembros registrados Mexicali De jornada completaThe Project Lead will be responsible for planning, coordinating, and executing strategic projects across multiple manufacturing sites., · This position requires strong organizational skills, cross-functional coordination, and a results-oriented mindset in a dynamic, high-volume m ...
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IT Manager
hace 1 semana
Sólo para miembros registrados Mexicali, Baja CaliforniaThe candidate will support the handover of various IT hardware software and digital data from MNC headquarters lead in proposing building IT infrastructure construction forMexico factory oversee monitoring infrastructure systems ensuring high availability performance addressing i ...
Site Manager - Mexicali - Company
Descripción
Job Title: Site Manager
BPO Call Center (Bilingual: English/Spanish)
Location: Mexicali Brewery Landmark, Mexicali, B.C.
Department: Operations
We are seeking a dynamic and experienced Site Manager to lead our BPO call center operations in Mexico, servicing U.S.-based clients. The ideal candidate will be bilingual in English and Spanish, with a strong background in contact center management, people leadership, and client relationship development. This role is responsible for overseeing daily operations, ensuring performance targets are met, and fostering a culture of excellence and continuous improvement.
Key Responsibilities:
Qualifications:
Preferred Skills:
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Site Manager I
Sólo para miembros registrados Mexicali
-
Site Manager I
De jornada completa Sólo para miembros registrados Mexicali
-
Global Trade Manager- 1st Shift- On Site
Sólo para miembros registrados Mexicali, Baja California
-
Global Trade Manager- 1st Shift- On Site
Sólo para miembros registrados Mexicali, Baja California
-
PTO/Equip Manager- 1st Shift- On Site
Sólo para miembros registrados Mexicali, Baja California
-
Global Trade Manager- 1st Shift- On Site
Sólo para miembros registrados Mexicali
-
PTO/Equip Manager- 1st Shift- On Site
Sólo para miembros registrados Mexicali
-
Global Trade Manager- 1st Shift- On Site
Sólo para miembros registrados Mexicali
-
EPS Sr Manager- 1st Shift- On Site
Sólo para miembros registrados Mexicali
-
SMT Sr Manufacturing Manager- 1st Shift- On Site
Sólo para miembros registrados Mexicali, Baja California
-
EPS Sr Manager- 1st Shift- On Site
Sólo para miembros registrados Mexicali, B.C.
-
Global Trade Manager- 1st Shift, On site
Sólo para miembros registrados Mexicali, B.C.
-
SMT Sr Manufacturing Manager- 1st Shift- On Site
Sólo para miembros registrados Mexicali
-
PTO/Equip Sr Manager- 1st Shift- On Site
Sólo para miembros registrados Mexicali
-
PTO/Equip Sr Manager- 1st Shift- On Site
Sólo para miembros registrados Mexicali, B.C.
-
Eng Supp Specialist II
Sólo para miembros registrados Mexicali, Baja California
-
QMS Engineer
Sólo para miembros registrados Mexicali, Baja California
-
OPEX Engineer
Sólo para miembros registrados Mexicali, Baja California
-
Sr Project Lead
Sólo para miembros registrados Mexicali, Baja California, Mexico
-
Sr Project Lead
De jornada completa Sólo para miembros registrados Mexicali
-
IT Manager
Sólo para miembros registrados Mexicali, Baja California
