Real Time Analyst - City

Solo para miembros registrados City, México

hace 1 mes

Default job background
+

Job summary

The Real Time Analyst will become a subject matter expert on workforce planning and intraday operation fundamentals,+
+

Responsibilities

+
  • Monitor/adjust queues, agent utilization, and same-day staffing to ensure service levels and staffing needs are met.
  • Interact with Vendor leaders on staffing, call trends, and general troubleshooting across multi-site contact centers.
  • Serve as the primary point of contact for the internal support team on intraday requests.
  • Report out on staffing, contact and service level drivers, and historical data.
  • Assist with call center tool provisioning+and near-term offline planning.+

Lorem ipsum dolor sit amet
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.

Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.

Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
Obtén acceso completo

Accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños.



Trabajos similares

  • Real Time Analyst

    hace 14 horas

    Solo para miembros registrados Mexico

    La empresa Plata busca un Analista en Tiempo Real para garantizar que todos los agentes tengan interacciones asignadas en todo momento. · ...

  • Solo para miembros registrados Roma Norte, CDMX

    Garantizar la correcta distribución y monitoreo en tiempo real de la operación de Customer Care, asegurando eficiencia, cumplimiento de niveles de servicio y resolución rápida de incidencias. · Asignar interacciones (chats, llamadas, correos) en tiempo real y evitar tiempos muert ...

  • Real Time Analyst

    hace 3 semanas

    Solo para miembros registrados City

    We're looking for a proactive, analytical RTA who thrives in real-time decision-making and plays a strategic role in keeping our Customer Care operation running smoothly. · ...

  • Solo para miembros registrados Gustavo A. Madero, CDMX

    Garantizar la correcta administración y monitoreo en tiempo real de la operación asegurando el cumplimiento de niveles de servicio productividad y eficiencia del call center mediante el análisis y gestión de indicadores operativos. · ...

  • Real Time Analyst

    hace 2 semanas

    Solo para miembros registrados Ciudad de México

    The Partner Operations team is responsible for all support agents globally and the Workforce Management team makes sure the right people are always available to help. · ...

  • Solo para miembros registrados Ciudad de México

    The objective of this position is to have the right number of resources available to manage incoming and outgoing customer phone volumes. · The real-time analyst is accountable for ensuring people are following their published schedules.Monitor real-time call volume and agent ava ...

  • Real Time Analyst

    hace 3 semanas

    Solo para miembros registrados Ciudad de México

    We're looking for a proactive, · analytical RTA who thrives in real-time decision-making · and plays a strategic role in keeping our Customer Care operation running smoothly.This is not just a monitoring role. · ...

  • Real Time Analyst

    hace 3 semanas

    Solo para miembros registrados Ciudad de México

    We're building a high-tech financial platform that's transforming how people interact with money.Your impact as a Real Time Analyst will be proactive and analytical, playing a strategic role in keeping our Customer Care operation running smoothly. · ...

  • Solo para miembros registrados Ciudad de México, CDMX Trabajo a distancia

    The real-time analyst is accountable for ensuring people are following their published schedules. This is an entry-level position on the Workforce Management Team. · ...

  • Solo para miembros registrados Mexico City

    The Real Time Analyst plays an essential role within the PSC contact center operations, focusing on monitoring and analyzing real-time contact volumes and staffing levels to ensure customer service targets are consistently met. · This position involves a keen eye for detail and a ...

  • Solo para miembros registrados Álvaro Obregón, CDMX

    The real-time analyst is accountable for ensuring people are following their published schedules. · ...

  • Solo para miembros registrados City

    Real-time Payments Platform Engineering & Operations Senior Analyst leads a team responsible for the comprehensive lifecycle management of Mastercard's mission-critical On-premise Real-time Payment technology environments (e.g., SPEI). This role requires a blend of deep technical ...

  • Solo para miembros registrados Ciudad de México De jornada completa

    Real-time Payments Platform Engineering & Operations Senior Analyst leads a team responsible for the comprehensive lifecycle management of Mastercard's mission-critical On-premise Real-time Payment technology environments (e.g., SPEI). This role requires a blend of deep technical ...

  • Solo para miembros registrados Ciudad de México

    Real-time Payments Platform Engineering & Operations Senior Analyst leads a team responsible for the comprehensive lifecycle management of Mastercard's mission-critical On-premise Real-time Payment technology environments (e.g., SPEI). · This role requires a blend of deep techni ...

  • Solo para miembros registrados Ciudad de México De jornada completa

    You'll help our clients succeed by providing financial analysis and research skills to support their business decisions. · We're looking for motivated individuals who are eager to start their careers at a global organization. · Analyze data and create reports to inform business d ...

  • Solo para miembros registrados Mexico City Metropolitan Area De jornada completa

    You're the brains behind our work. · You're ready to bring your knowledge from the classroom to the boardroom, and Citi wants to help you get there. · ...

  • Solo para miembros registrados Mexico City Metropolitan Area De jornada completa

    You're ready to bring your knowledge from the classroom to the trading floor, and Citi wants to help you get there. Whether it's honing your skills or building your network, we know that success can't come without growth. · ...

  • Solo para miembros registrados Ciudad de México De jornada completa

    We are looking for full-time Analysts to join the Markets business in Latin America. We value internal mobility and career growth is not a question of if, but when. · Areas of opportunity within the program include:Trading · Balance Sheet Management · ...

  • Solo para miembros registrados Mexico City Metropolitan Area De jornada completa

    Citi wants to help you get there. Whether it's honing your skills or building your network, we know that success can't come without growth. · ...

  • Solo para miembros registrados Ciudad de México De jornada completa

    You're ready to bring your knowledge from the classroom to the boardroom; and Citi wants to help you get there. Whether it's honing your skills or building your network, we know that success can't come without growth. · ...