Field Service Technician - Monterrey Metropolitan Area - Valco Melton

Descripción

Reporting to the General Manager, the Field Service Technician will install, repair, and service Valco Melton's adhesive dispensing and quality assurance systems at customer sites. The technician will also advise and train customer personnel in the operation of Valco Melton equipment. Applicants must have general technical aptitude, some prior experience working with machinery, and ability to work off of engineering drawings and electrical and pneumatic schematics.

This position will be based from a home office in Monterrey. Candidates must be located within the Monterrey area.

Note: approximately 75% of Technician's time will be spent traveling to and working at external client sites.

Specific Responsibilities:

• Provide service and customer support during field visits or dispatches.
• Carry out all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Determine customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers through high-quality work and positive customer service attitude.
• Interact with maintenance managers or supervisors to cover service requirements.

Minimum Qualifications:

• 2+ years of experience installing and/or servicing machinery.
• Familiarity with electrical and mechanical systems.
• Strong written and verbal communication skills.
• Ability to work flexible hours and adapt to changing work schedules.
• Availability to travel for work some weekends (overtime is paid).
• Fluent comprehension of English, reading and speaking.
• Passport and visa are required.
• Car and Driver´s license is required (mileage is paid).

Preferred Competencies:

• Knowledge of single- and three-phase power connections.
• Ability to navigate/program PLC/CNC equipment.