Customer Technical Support Specialist - Tijuana, B.C.
hace 4 semanas
Job summary
This role supports customers through inbound phone calls, providing guidance and troubleshooting assistance as the first line of support. This position will serve as the primary point of contact for existing Outset customers and internal field teams, including clinical users,hospital-based users, home users and caregivers, and Outset field-based personnel.
The role is responsible for ensuring that these various groups feel valued by Outset by understanding the customer's needs and their environment in order to provide technical and clinical support for all Outset products.
This position works closely with Escalation Support, Product Support, Field Service Engineering, Clinical Field Specialists,and Sales.
Descripción del trabajo
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