Senior Network Support Engineer - Guadalajara, México - EPAM Systems

EPAM Systems

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

DESCRIPTION:

Join the Cutting Edge of Cloud Technology:

Are you ready to be a part of the dynamic realm of cloud computing? At EPAM Systems, we're seeking a Senior Network Support Engineer with a passion for solving complex challenges in the world of cloud platforms and big data products.

Collaborate with a team of seasoned professionals, provide top-tier technical support, and become a key player in shaping the future of cloud computing.

Position Overview:

As a Senior Network Support Engineer, you'll step into the heart of cloud technology and play a pivotal role in customer success.

Join a global 24x7 support organization, where you'll engage with clients across the globe to address inquiries, troubleshoot issues, and provide comprehensive solutions.

Your expertise will be the bridge between customer concerns and technical resolutions, contributing to the continuous improvement of our cloud products.

RESPONSIBILITIES

Swiftly respond to customer inquiries, troubleshoot, diagnose root causes, and ensure satisfying resolutions
Lead escalations to ensure customer satisfaction and timely issue resolution
Collaborate with engineers from different technical domains to tackle intricate crossdomain challenges
Seamlessly manage case handoffs across geographical regions to provide roundtheclock premium customer support
Adhere to communication guidelines and security protocols during interactions
Categorize support requests for comprehensive analytics
Generate support documentation, facilitate knowledge sharing, and deliver training
Stay at the forefront of cloud technology by continuously updating your technical skills

REQUIREMENTS:

Expertise in networking principles (TCP/IP, routing, firewalls) and related troubleshooting tools
Proficiency in Linux/Unix, including using tools like lsof and Netstat for process and port analysis
Unwavering attention to detail, fast learning abilities, and exceptional communication skills
Basic understanding of SQL or other programming languages
Familiarity with Python or other programming languages at a basic level
Fluent English proficiency in both verbal and written communication
Availability to cover one weekend day as required
Embrace hybrid work mode, with 2 days in the office and 3 days working remotely

WE OFFER

Career plan and real growth opportunities
Unlimited access to LinkedIn learning solutions
International Mobility Plan within 25 countries
Constant training, mentoring, online corporate courses, eLearning and more
English classes with a certified teacher
Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
Flexible work schedule and dress code
Collaborate in a multicultural environment and share best practices from around the globe
Hired directly by EPAM & 100% under payroll
Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
13 % employee savings fund, capped to the law limit
Grocery coupons
30 days December bonus
Employee Stock Purchase Plan
12 vacations days plus 4 floating days
Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
Monthly nontaxable amount for the electricity and internet bills