- Take requests from internal teams regarding reporting portal access problems or nonpayment issues.
- Troubleshoot and resolve access problems to restore portal functionality.
- Reset passwords and assist users in regaining access to the portal.
- Set up autopayment systems to ensure timely rent payments.
- Collaborate with properties to troubleshoot and solve payment problems when autopay cannot be set up.
- Ability to work inoffice (Torre Esmeralda 3, Mexico City)
- Advanced English
- Ability to investigate and resolve problems independently.
- Strong followup skills.
- Excellent communication skills, both written and verbal.
- Basic computer skills.
- Exceptional organizational skills, a detailoriented mindset, and a high sense of urgency.
- Teamoriented with a positive attitude and a fit in our fastpaced, inclusive culture.
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Portals Analyst - Xico, México - Landing
Descripción
About the Role:
We are looking for a diligent
Portals Analyst to join our team at Landing As a Portals Analyst, you will be responsible for addressing and resolving access issues on our property portals, ensuring timely and accurate payment processes, and maintaining effective communication with our property partners
About the Team:
Our accounting team is a diverse group of high achievers with a say-yes attitude. We work in a constantly dynamic environment and the ability to achieve timely results in ambiguous situations is prized.
We play a critical role in Landing's mission and we partner closely with the business to make the company more successful.
What You'll Do:
What You Need:
