Systems Analyst 4-support - Ciudad de México - Oracle

Oracle
Oracle
Empresa verificada
Ciudad de México

hace 4 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Engineer will be technical leader for customer. This leader will provide proactive guidance for customer operation, architecture, define actions plans, manage technical communication with Customer. Strong technical knowledge is required for on premise and cloud systems.

Qualification

  • Bachelor's Degree in Information Technology or Computer Science or equivalent work experience
  • Oracle certifications
Skills Requirement

  • Engineer systems experience: ZDLRA; Exadata, ExaCC; ExaCS; ODA.
  • Oracle Database Administration versions 11g through current (multiple hardware platforms)
  • Oracle RAC, CRS, Data Guard, OGG, DB and SQL performance tuning experience required
  • Oracle installation, patch and upgrade within production environments.
  • Oracle Enterprise Manager Administrator v1
  • Oracle Enterprise Linux, Solaris, AIX administration experience
  • Documentation skills for Incident, Change and Problem management required.
  • Advanced knowledge of MOS portal for SR managing and reports would be considered a plus.
Generic Requirement


As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues.

Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management.

Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

  • Define and lead customer projects
  • Administer customer platform
  • Manage customer escalations
  • Efficient troubleshooting
  • Support team development. Knowledge sharing.
  • Working globally. Involving other engineers to resolve customer issues.
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