Programmer Analyst 3-it - Zapopan, México - Oracle

Oracle

Empresa verificada

Zapopan, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Responsibilities:

Developing the longterm strategy and vision for continuous improvement of provisioning performance
Identifying, documenting and adopting best practices to improve the provisioning experience
Operational ownership of provisioning for all Oracle Cloud offerings
Author and contribute to customerfacing user guides, notifications and Self-Service Provisioning interfaces
Partner with business counterparts, and product development teams to drive solutions to reduce provisioning frictions
Build and enhance automated endtoend monitoring/smart alerting to reduce the provisioning cycle time
Work with SaaS, Tech, GBU Product strategy teams, Development release teams and Oracle Cloud Framework solution teams to improve the provisioning experience across all products
Drive standard root cause analysis and defect/enhancement tracking across all technical teams & compliance tracking, influence new features in the Cloud Framework releases
Develop standards and controls to reduce release defects and regression

Preferred Qualifications and Skills:

-
MBA/BS/B Tech/BE/M Tech degree with 6+ years of experience with a good academic background
:

Team player who can work well with team members in a collaborative environment
Strong ability to solve operational problems, with the ability to identify and automate common routines
Dedicated team player, and excellent communication skills.
Good Knowledge on Incidents/Requests and Change Management process
Identify defects and work with different technical teams in analyzing and following up on the issues
High degree of professionalism and integrity
Experience with cloud products and cloud infrastructure
Prior provisioning process experience is a plus point.
Knowledge in any technology like SQL/Java/Web Technology is a big plus point.

The Provisioning CoE team is looking for passionate, innovative, and talented team players who put customer success above everything, we provide Accelerated Provisioning Resolution to achieve the Accelerated Activation Experience for Oracle's customers.

The team oversees the manual and automated provisioning processes and is the business owner of provisioning automation for all Cloud services.

The team drives the centralization of provisioning processes across all services.

Responsibilities:

Developing the longterm strategy and vision for continuous improvement of provisioning performance
Identifying, documenting and adopting best practices to improve the provisioning experience
Operational ownership of provisioning for all Oracle Cloud offerings
Author and contribute to customerfacing user guides, notifications and Self-Service Provisioning interfaces
Partner with business counterparts, and product development teams to drive solutions to reduce provisioning frictions
Build and enhance automated endtoend monitoring/smart alerting to reduce the provisioning cycle time
Work with SaaS, Tech, GBU Product strategy teams, Development release teams and Oracle Cloud Framework solution teams to improve the provisioning experience across all products
Drive standard root cause analysis and defect/enhancement tracking across all technical teams & compliance tracking, influence new features in the Cloud Framework releases
Develop standards and controls to reduce release defects and regression

Preferred Qualifications and Skills:

-
MBA/BS/B Tech/BE/M Tech degree with 6+ years of experience with a good academic background
:

Team player who can work well with team members in a collaborative environment
Strong ability to solve operational problems, with ability to identify and automate common routines
Dedicated team player, and excellent communication skills.
Good Knowledge on Incidents/Request and Change Management process
Identify defects and work with different technical teams in analyzing and following up on the issues
High degree of professionalism and integrity
Experience with cloud products and cloud infrastructure
Prior provisioning process experience is a plus point.
Knowledge in any technology like SQL/Java/Web Technology is a big plus point.