Customer Service - Monterrey, México - Interstaff LLC.

Interstaff LLC.

Empresa verificada

Monterrey, México

hace 4 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Immediate Opportunities:
Full-Time Customer Service - HIGH LEVEL OF ENGLISH REQ.
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Starting $144,000 - $205,000 MXD Annually:

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Remote, Work From Home Position:

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Monday

Friday, Full-Time:

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Opportunities for growth into management roles after 6 months

Job Title:

Customer Service - Remote

Type of Position:

Full-Time

Hours:

Monday - Friday, 8am - 5pm local time (MDT)

Interstaff LLC is a global staffing company that helps American businesses find international talent to work remotely for USA offices.

Our client, Ship A Car Direct has written the following job description.

About Us:

Our company, Ship A Car Direct is one of the fastest growing car-hauling & transportation companies in the United States.

Our business is known for helping our clients successfully and safely transport their vehicles cross-country, while also providing top-tier protection and customer satisfaction guarantees.

Our track record as a car-hauler & transportation company has made us one of the most well-known services in California.

Duties and Responsibilities:

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Near perfect level of English required (C1+ minimum)
:

Will handle
highvolume inbound customer calls to answer questions and provide updates on shipments while maintaining toptier customer satisfaction
Will handle
customer complaints & solve issues between the customer and the company

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Call & follow up on leads provided by company during low volume call periods
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Fill out reports during low volume call periods

Follow up on appointments that did not show or were not closed
Make outbound cold calls to prospect new clients
Build and develop relationships with customers and potential new customers based on trust and respect
Liaise between the customer and internal teams
Resolving complaints and preventing additional issues by improving processes
Responsible for keeping current clients satisfied and delivering exceptional client service on a daytoday basis
Maintain professional relationships with coworkers and managers
Other duties as required by management

Experience:

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Experience in customer service or tele-performance required (1 year minimum)
:

Working knowledge of selling and guiding customers through product value and utilization
Track record of providing detailoriented services to internal or external clients
Advanced written and oral communication skills; demonstrated ability to lead client engagements and communicate complex technical and compliance matters to various audiences in an easily digestible manner
Strong business acumen with the ability to clearly recognize risk elements in business transactions
Strong capability to work under pressure, to tight timelines, and under their own initiative, both independently and within a highly collaborative team environment
Proactive, with the ability to selforganize and multitask in a fastpaced environment while maintaining strong attention to detail and ability to produce high quality work product
Excellent organizational skills; including ability to prioritize tasks, and manage multiple engagements simultaneously

Requirements:

BS/BA from an accredited university, preferred Business Degree
Minimum 2 years in a sales and professional office environment preferred
Experience with Support and Selling Services, B2B or B2C
Detail oriented with strong problem solving, analytical, and organizational skills
Excellent written and verbal communication skills
Proficient in Microsoft Office (PowerPoint, Word, Excel, Outlook)
Bilingual English/Spanish required
Exceptional presentation skills (prepare documentation and product demos, lead customer status meetings, etc.)
Experience acting as a liaison between business and technical resources
Working knowledge of customer service and telephone etiquette
Quiet home office work environment
Willing to work in US PST time zone
Fast and reliable internet connection of at least 10MBPS with internet backup available
Dependable electricity with power backup available
At least 8gen i3 processors, 8GB RAM, and Windows or MAC, SSD Disc.
Must be bilingual (English required, B2 minimum)
Computer literate
Ability to prioritize and multitask
Excellent written and verbal communication skills