Strategy & Operations Specialist - Billing - Monterrey, México - FreshBooks

FreshBooks

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About FreshBooks:

FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow.

We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide.

Facturama (founded 2012, San Luis Potosi) became a part of the FreshBooks team in 2020, adding a whole host of incredible products for business owners to our portfolio, and talented members to our teams.

These team members are found all over the globe, including Mexico thanks to Facturama We know that different folks thrive in different working environments:
Remote, onsite, and everything in between, you'll find it with us.

The Opportunity:

FreshBooks is looking for a Strategy & Operations Specialist - Billing to help manage our complex billing processes and improve KPIs.

In this role, you will be focused on our Subscription billing offerings & improving our performance in revenue collection.

You'll have an opportunity to couple your analytical thinking skills with a strategic view of our operations to identify areas of improvement that can lead to involuntary churn reductions and ultimately improve our business objectives.

And if you have a knack for embedding technology and automation to streamline operational processes, there's opportunities to exercise that as well.

This is a remote position that can be worked out of Monterrey, Guadalajara or San Luis Potosi.

If you're passionate about taking on big challenges head on, delivering simply amazing experiences for our customers, and ready to back it up with results for our business — this job is for you.

What You'll Do

Manage Invol churn: Analyze our payments collections rates across various markets, customer segments, customer behaviour, etc and develop roadmap of operational initiatives to manage and reduce invol churn over time
Thoroughly understand our operational invoice to cash processes and make recommendations for improvements to automate some of the processes, increasing performance and efficiency
Support the research and development of an ongoing Billing Operations roadmap to streamline our workflows and improve the financial performance of our team's work
Develop and deliver regular reporting related to subscriptions revenues & payments, by channel and by market, both from internal and external sources
Develop and monitor operational forecasts, review monthly/quarterly and make changes as required
Continuously educate on FreshBooks' upcoming product capabilities and business evolutions, determining implications that would need to be considered on the Billing Operations team to ensure smooth processes are maintained once changes are introduced
Understand the unit economics of our business, know the ones Billing Ops can impact, and continuously measure our impact
Develop and implement operational procedures to ensure successful delivery of the organization's operational initiatives
Work with FreshBooks' Data teams to develop a roadmap to ingest relevant data in support of the team's objectives

What You'll Bring to the Role

Very strong analytical thinking skills and good financial acumen
Capable communicator that can effectively explain complex processes and background to a wideranging audience
2+ years experience in the operations of one or more of these areas: billing, payments, operations, or FPA
Good understanding of the payment industry and payments processes, experience working with a billing or payments processing system
Proven experience creating and delivering best in class operational reporting and business analysis
Great negotiating skills, and experience working with 3rd party vendors, and an understanding of what it takes to develop great, long term partnerships
Attention to detail and a keen eye for identifying opportunities for improvements to existing operational processes
University degree in Business, Finance or related field or equivalent work experience

You'll Stand Out If You Bring Experience In

You have an apt for learning technical capabilities that would benefit your day to day work
1+ years of experience in data management tools and SQL
Previous experience in billing or collections: understanding of pricing, packaging, and the software subscription ecosystem

Our Commitments to You:

At FreshBooks each person knows their opinion is valued, and can see their impact on the lives of over 10 million small business owners around the world.

Accelerate your career, work on projects you're passionate about, and work as a part of a collaborative team without ego Here are some of the ways FreshBooks recognises and rewards our full-time employees:

-
Comprehensive Health and Wellness Benefits. Including retirement savings programs matched to your local office, stock options for every full time employee, generous time