Customer Service Supervisor - Apodaca, México - Parker Hannifin Corporation

Parker Hannifin Corporation

Empresa verificada

Apodaca, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Position Summary
Manages key customer accounts, responsible for oversight and direct management of customer service representatives in Mexico. Position will interact daily with customers, production, logistics, and sales staff. Staff management to effectively meet customer service standards and support division's strategies for premiere customer experience and lean initiatives.

Responsibilities

Represents the division as the primary point of contact for key accounts
High complexity contract review activities
Point of contact for customer escalations and problem resolution
Leader for customers of Parker Systems (PH Connect, EDI, Portal management for key critical accounts) with set up and maintenance
Supervises the Chomerics Customer Service Department located in Mexico; manages work schedules ensuring appropriate coverage
Training and support of employees
Operates in accordance with the corporate and export compliance policies as determined by the export control procedure
Work closely with the business unit managers, division field sales and marketing personnel as well as a cross all functional areas of the business
Assist with standardizing process and procedures thru the division to drive CPI, initiatives and projects

Qualifications

Qualifications

Business or administrative bachelor's degree.
Minimum 5 years' experience of customer service experience required
Advanced English (80%90%)
Excellent written, verbal, and interpersonal communication skills
Ability to interact with customer executives and highlevel managers
Available to travel as needed to customers, training sessions or other Parker locations
Customer service oriented
Data analysis
Lean / Process Improvement
Strategic perspective
Excellent communication
Relationship building
Decision making
Results driven
Developing others, training

Parker Hannifin
Parker Hannifin can be found on and around everything that moves.

The company employs approximately 58,000 people in 49 countries around the world and with annual sales exceeding $13 billion dollars.

Parker is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets.

Parker's focus on solving some of the world's greatest engineering challenges sparks our passion for innovation and secures our future growth.

Our technological expertise creates a more sustainable future for us all.

Parker Mexico is looking for a: Customer Service Supervisor.

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