Customer Service Representative

We are seeking a passionate and customer-focused individual to join our team as a Customer Service Representative.

This role is ideal for someone who enjoys personal interaction, takes pride in delivering excellent service, and is committed to making a positive impact.

Key Responsibilities:

• Provide exceptional support to donors by answering their inquiries with care and precision.
• Accurately record all donor information in our system.
• Handle incoming calls with strict adherence to our quality standards, ensuring each interaction is positive and informative.
• Deliver accurate and thorough information to donors, assessing their needs to fulfill their requests effectively.
• Maintain a confident, helpful, and empathetic approach in all communications.

Qualifications:

• Advanced English proficiency is essential.
• Preferred 1+ years of experience in a similar customer service role.
• Familiarity with legal terms and jargon is a plus, but not required.
• Strong interpersonal skills with the ability to forge connections easily.
• Confident communicator who consistently receives positive feedback.
• Self-motivated with a positive attitude and a strong commitment to learning and growth.
• Excellent spelling, grammar, and quick learning abilities to contribute efficiently.
• Emotional intelligence to remain composed under pressure and when handling difficult clients.
• Strong computer skills, including the ability to type 30+ words per minute in a Windows environment.
• Reliable and committed to maintaining a perfect attendance record.

Schedule Options:

• Morning Shift: Start between 6:00 am and 8:00 am, working 9 hours per day with 3 days off per week (including Sundays).
• Mid-Day Shift: Start between 9:00 am and 11:00 am, working 9 hours per day with 3 days off per week (including Sundays).

Benefits:

• Three days off including Sundays off for a better work-life balance.
• Be part of a team that makes a real difference every day.
• Opportunities for growth and professional development in a supportive environment.