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Service Desk - Saltillo, México - Hexaware Technologies

Hexaware Technologies

Empresa verificada

Saltillo, México

hace 1 mes

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We are looking for someone with the following skills:

Resolve IT Support Requests: If possible, the service desk analyst will directly resolve user technical issues as they arrive. It can involve remotely accessing the user's computer and making changes to their system and settings.

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Escalate Advanced Cases: The service desk analyst will escalate user support requests to higher-level IT support specialists and experts or resolver groups if they are unable to resolve the issue on their own.
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Maintain Service Records: Throughout the user support process, the service desk analyst will maintain detailed records of user issues with software and hardware.
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Perform System Testing and Updates: The service desk analyst will support users by performing system tests and updates after they complete their troubleshooting and necessary repairs. They may also walk users through update and installation processes for software and peripherals.
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Maintain IT Documentation: The service desk analysts may also support department-wide operations by creating, editing, and maintaining IT documents or knowledge base articles.

For this position you should have a strong
English level and you should be able to attend to our office located at Saltillo, Coahuila.

Important to have experience with ServiceNow or similar.

Please consider the working time slots are 24/7 (rotating shifts - with 2 days for rest).

We offer:

100% payroll
All law benefits
Superior benefits like: health and life insurance, more days of vacations, English classes, access to certifications and more

Tipo de puesto:
Tiempo completo

Salario:
$17, $20,000.00 al mes

Horario: