Sr Tech Supp Professional - Tlahuac, México - Honeywell

Honeywell

Empresa verificada

Tlahuac, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Join a team recognized for leadership, innovation and diversity:

Technical Job Responsibilities
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Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
Provides support to customer/users where the product is highly technical or sophisticated in nature.

Problem Solving

Problems are identified and solved using existing tech web information, utilizing mínimal imaginative problemsolving skills.

Change Agent

Look for ways to improve support processes. Drive initiation and follow through to implementation.

Leadership Responsibilities:

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Develop a strategy that the team members can use to better reach a project's goal.

Create and distribute reports to update the company on the team's progress.
Assign and/or delegate tasks to team members and communicates clear instructions.
Determine the completion timeline and monitor progress to keep the project on track and on schedule. (Product/Project Beta Testing)
Manage the flow of daytoday operations.
Motivating the team to achieve organizational goals.
Conducting training of new team members to maximize their potential.
Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
Provides input on performance reviews.

Hybrid-Li

YOU MUST HAVE

Bachelors Degree in Engineering or related field
Minimum of 5 years of Networks; BACnet, TCP/IP, Routers, and Switches, etc.
Minimum of 3 years of Building Management Controls system installation, programming, and startup.
Experience in installing, commissioning, servicing, and troubleshooting building controls products.
Excellent customer service skills

WE VALUE

Experience in the building controls industry (HVAC, BAS)
BACnet, ModBus, LON protocols
Alerton Certified Engineer (ACE) (preferred)
Experience with Niagara Framework
Microsoft Certified Technology Specialist (MCTS), SQL Server (preferred)
Understanding of virtualization technologies (Microsoft & VMWare) (preferred)
Understanding of Direct Digital Controls (DDC) Programming (preferred)
Excellent communication skills (English) written and verbal
Strong Microsoft Office skills

Additional Information:

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JOB ID:req443396

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Category:Customer Experience

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Location:Av. Eje 5 Norte number 990,Mexico City,CIUDAD DE MEXICO,02230,Mexico