Support Analyst - Guadalajara, México - Tech Mahindra

Descripción

Who is Tech Mahindra?At Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most important, we are dreamers, creators and challengers. Each day, we strive to make great come alive.


Our lemma:
"work smart and play hard"Our technology partners are Hashicorp, Cloudbees, Chef, Pagerduty, Docker and SAP.We're looking for an exceptional
Support Analyst / Help Desk
to work for
an U.S. entertainment company.


Main Skills:

• Fluent English. 2+ yoe as support analyst.
• Able to handle service request tickets for at least 1 or 2 of the following security/software tools:
• LastPass
• Password Management from Anywhere
• 
  _IAM_
• ProofPoint
• 
  _NPE_
• Wiz
• Complete visibility and context for your cloud in minutes so your teams can proactively identify, prioritize, remediate, and prevent risks to your business

_Cloud_:

• Security incidents understanding and monitoring is a must.
• Understanding of incident management, tickets creation, security aspects.
  What you can expect from usAt TechMahindra, what distinguishes us from other teams is the comfortable environment which engenders trust within teams and with our customers. Trust and openness leads to quality, innovation, commitment to deliverables, efficiency and costeffectiveness for all our customers.
• Work with some truly remarkable IT engineers, architects, specialists and more.
• We're growing at a phenomenal pace and we'd like some company.
• Hear your voice, nurture your talent and help you strengthen your foot print
• Benefits above the law
• Mentorship, and opportunities to grow and learnID: 2386