Customer & Field Sales Support Lead - Miguel Hidalgo, México - PepsiCo

PepsiCo

Empresa verificada

Miguel Hidalgo, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Overview

PepsiCo Global Business Services (GBS) works handinhand with teams across the company to deliver, simplify and automate processes and solutions, helping everyone to work more efficiently. We provide capability excellence that enables operational excellence to fuel PepsiCo's growth and drive competitive advantage.
The GBS team is powered by a skilled team of experienced colleagues who value collaboration and operate with a solutionsoriented mindset. As a collaborative partner, we strive to deliver the right solutions at the right time and at the right cost to solve tough business challenges.
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Responsibilities

Customer & Field Sales Support Lead

Main Purpose

As Sales Support Leader ensure that exceptional operational services are provided by his/her organization to sales employees across multiple teams and markets. These services include management of direct to store deliver shipments requests, management of business proposals within internal systems, management of external sales call schedule updates within internal systems, company asset/equipment tracking, and ensuring deliver of accurate and timely weekly and monthly reporting reporting in accordance with SLAs. Responsible to coach, lead and manage a team of ~ 10 to 12 associates. Continuously identify opportunities and implement processes to improve quality and timeliness of team output.

Qualifications

Accountabilities

Functional Responsibilities
Head the Sales Support team and ensure efficient, effective and comprehensive support of the sales employees across multiple teams and markets
Lead and manage the Sales Support associates within his/her charge by developing a business plan that covers sales, revenue and organization costs
Enable his/her associate's capabilities and enforce consistency in execution of key capability areas; reporting, employee info tracking, asset tracking
Ensure accurate and timely delivery of tasks
Provide on the job guidance, stewardship to the delivery teams and be personally involved in issue resolution and escalation; insure that the service catalogue for shared services is strictly adhered to
Actively conduct ongoing review of operational services to drive agility and effectiveness
Ensure Sales organization stays connected with business by integrating front and back end services
Monitor and report teams' performance to key stakeholders
Implement continued improvements and simplifications of processes, standardization of reporting and optimal use of technology
Scaleup operation inline with business growth, both within existing scope, as well as new areas of opportunity

People Responsibilities

Manage and motivate a team of associates
Facilitate training across his/her team, as well as other support functions and groups
Set individual sales targets with the sector team, and track goals
Monitor SLAs and ensure monthend close timelines are met; develop and analyze key business drivers to provide insights to the functional head

Requirements:

English fluency required both written & verbal is a must
Bachelor's/Master's Degree in commerce/business administration / economics or related is desired 4+ years of experience in business related area
Strong leadership capabilities
Strong technical knowledge and experience of both Management reporting and planning processes
Advanced/Proficient Computer Skills (Outlook, Word, Power Point, Excel)
Stakeholder management is a must
People leader knowledge is a must
Knowledge of Tableau, Power BI, other data reporting tools would be helpful and desired
Must have strong analytical and problemsolving skills in order to formulate effective action plans to deal with issues proactively

**Thank you so much for your interest in PepsiCo