Engagement Manager - Zacamulpa, México - Reveille Technologies

Reveille Technologies
Reveille Technologies
Empresa verificada
Zacamulpa, México

hace 2 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

Preference

  • A person having experience of working as an engagement manager for Indian IT services organization, speaks English and Spanish fluently
    OR:
  • A person from Mexican origin, having experience of working as an engagement manager for Indian IT services organization, speaks English and Spanish fluently.
  • Experience in Media & Telecom domain business.

High level Roles & Responsibilities

  • Embed and work very closely with Customer organization/account for growing the existing service lines. Work on mining the account for more opportunities in the existing and other divisions of customer organizations to enhance business growth.
  • Meet the revenue targets for the account.
  • Ensure customer satisfaction and retention. CSAT Index
  • Ensure Coverage, Response rate of >80%, CSAT Average of 4.5 & above


  • Onsite attrition

  • Timely completion of appraisals for onsite engineers, engaging them.
  • Timeliness of alerts/intelligence for business growth/retention.
  • Act as the onsite bridge for all offshore engineers to enable them understand requirements unambiguously for turning around proposals & deliver projects successfully.
  • Build strong relationship with customers to ensure business continuity and business growth.

Job Types:
Contract, Full-time

Contract length: 12 months


Pay:
$5, $18,472.60 per month
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