Customer Service Collections - Nuevo León - Genpact

Descripción

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Collections Analyst

Responsibilities:

• Accounts Management: Oversee a portfolio of customer accounts to ensure timely collection of outstanding balances and accurate application of payments. Monitor account activity to identify trends, resolve discrepancies, and maintain up-to-date records.
• Customer Relations: Communicate proactively with customers to address billing questions, payment schedules, and account status. Build strong working relationships that promote prompt resolution and positive business interactions.
• Documentation & Compliance: Maintain thorough, accurate account histories within company systems. Review supporting documentation—such as contracts and service records—to confirm adherence to payment terms and company policies.
• Collaboration: Partner with field operations, management, and Shared Service Center colleagues to align on collection strategies, troubleshoot issues, and support organizational financial goals. Participate in regular meetings to review account status and next steps.
• Problem Solving & Critical Thinking: Investigate and reconcile account variances by researching unapplied cash, misapplied payments, or open credits. Use sound judgment and analytical skills to recommend appropriate solutions and escalation strategies.
• Continuous Improvement: Identify opportunities to enhance Accounts Receivable processes, streamline communication between departments, and improve overall collection efficiency.

Minimum Qualifications

• Bachelor's Degree in Finance, Accounting, Business Administration, or related field required; HS Diploma required
• At least 1 year of experience within a Shared Service environment.
• Experience in accounts Receivable
• Advanced English
• Experience using MS Office Suite, especially Outlook, Word, and Excel
• Prioritizing and multi-tasking, working well under pressure while maintaining attention to detail
• Ability to handle sensitive information, maintain a high level of data entry accuracy, and adhere to strict deadlines is essential.
• Able to display effective interpersonal skills with all levels of employee, as well as the ability to communicate positively and effectively, verbally and in writing
• Able to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.