Customer Service Coordinator - México - Julius Montz GmbH

Julius Montz GmbH

Empresa verificada

México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Description

What You Will Do In Your Role:
As Front Office Customer Service Coordinator you will contribute towards the transformation & Continuous improvement mindset. As well as represent the brand for the customers by being the first contact for them.

You will also work towards the goal of becoming the preferred partner through customer experiences that cultivates mutual benefits and creates value through leveraging HP Team & Best in Class customer experience mindset.

Represent the brand for the customers, being the first contact for them
Orders Management, being responsible for the order entry & deliver on time and in Full
Customer attention & service in order to create more value identifying business opportunities
Develop Customer Engagement programs; identifying opportunities to create action plans.
Partner with logistics, planning, commercial and Customer Service to minimize service fails.
Work based on our Principled Based Management philosophy and our guiding principles to create continuous value and build virtuous circles.
High service level commitment with the customers to follow each of their needs
Successful implementation of new systems for Guardian El Marques, e.g., CRM, ERP, other.
Transformation & Continuous improvement mindset
Customers trainings about guardian tools

The Experience You Will Bring:

Requirements:

Bachelor's College Degree; Industrial Engineer, administration or similar.
Previous experience in customer service operations, O2C process, financial process knowledge, customer claims, credits & debits, sales or managing commercial accounts
ERP management, CRM system management
Strong analytical, organizational and presentation skills
Communication skills to be able to interact with all teams; influence, build relationships
Negotiation skills
Must have demonstrated ability drive transformational change
Proficiency in excel
English professional proficiency
Open to travel as needed; typically, 10% of the time.