Employee Success Representative - Ciudad de México - Inter-Con Security Systems

Inter-Con Security Systems

Empresa verificada

Ciudad de México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Overview
Founded in 1973, Inter-Con Security Systems, Inc.

is a leading US-owned security company, providing a full range of physical security services to government and commercial customers on four continents.

Inter-Con (ICS) provides custom client solutions tailored to quality with the flexibility to operate in highly complex environments.

The firm specializes in providing tailored services to clients whose needs exceed the sophistication and expertise of traditional guard firms.

Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions.

Inter-Con employs over 25,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience.

Inter-Con is Everywhere Security Matters._
Adaptable
Detail-Oriented
Action-Oriented
Emotional Intelligence
Team Agility
Reliability
Motivation
Integrity
Stress-Tolerance
Customer Focus
Business Acumen

This person will be based in our CDMX offices as part of our Mexico Support System Team and will report directly to our US based operations.

(English is required for this position)

Primary Responsibilities

The responsibilities of the Employee Success Representative include but are not limited to the following:

Manage daily scheduling operations and administrative functions
Communicate with Officers efficiently and quickly to address gaps in scheduled hours
Interact with all internal customers in a friendly and courteous manner and handle all issues in accordance with best practices
Provide frequent updates to the Team Lead about potential issues regarding scheduled hours, staffing deficiencies, and client requests
Develop and implement project plans for key strategic initiatives designed to improve scheduling operations capabilities and responsiveness across California
Screens and responds to all incoming calls and correspondence
Leverage available systems to optimize scheduling and reduce operational costs
Sets up and prepares documents, PowerPoints and materials, handouts for meetings, conference calls, and presentations
Follow all prompts from the call management system to provide the appropriate customer service
Understand and adhere to all rules of conduct
Manages and generates HR reports and HR files
HRIS database and processes through Personnel Action Forms
Ability to handle difficult customers and deescalate the situation both inperson and through the call management system
Other administrative duties as required

Qualifications

High School diploma required
Minimum of 2 years experience in HR administrative support role or Customer Service position
Must be resultsdriven, flexible, and able to pivot quickly in the face of shifting priorities and demands.
Highly Proficient with MS software including Word, Excel & PowerPoint, as well as Salesforce and Paycom
Good relationshipbuilding skills and positive attitude
Excellent written, verbal, and interpersonal skills with the ability to interface with staff, other administrators, internal and external customers, and senior management
Must be organized and detailoriented with the ability to prioritize and manage multiple deadlines and be proactive and able to manage time efficiently
Professional, approachable style, and capable of working with all levels
Must have unquestionable integrity and the exceptional ability to maintain strict confidentiality and handle sensitive information.
Must be a selfmotivated, positive, and proactive individual capable of working as a team member in a fastpaced entertainment environment.
Previous experience in a highly creative environment; thinking outside the box.
Duties, responsibilities, and activities may change at any time with or without notice.