Senior Operations Analyst, Rmo, Customer Delivery - Ciudad de México - Adenza

Adenza
Adenza
Empresa verificada
Ciudad de México

hace 4 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
Division Overview
Customer Services is an integral part of Adenza's growth and success.

This division's mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention.

Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

Team and Role Overview
We are looking for an Operation Analyst to support Customer Support teams.

You would not only work with all departments gravitating around the Case Management System (Product Support, Customer Success Managers, Product Management, Sales, Presales, Customer Delivery), but also with all departments supporting these groups in their mission (Salesforce Application Administrator, Release Engineering, Systems, and various other Ops teams.

This position affords a unique opportunity to interact with all departments involved in the Software Vendor business, with a deep focus on Customer Satisfaction via improved Product Support Processes.


Responsibilities:

Maintain, monitor, and support all processes related to CRM (Salesforce), Professional Service Automation PSA (OpenAir) or other Collaborative tools (
BOX, Jira, Stack-Over-Flow, Confluence)

Coordinate and collaborate with Adenza Customer Delivery Operations, PMO, Customer Delivery Directors, or SFDC Admin teams to work on the implementation of new initiatives.

Support Operation teams to accomplish Customer Delivery goals and objectives.
Provide System Admin Support to PSA, and Update requests for CRM-SFDC
Upkeep and maintain CD Ops Processes and System information including:
SFDC-SOW Central
Customer Delivery Bookings
OpenAir Billing Rules
OpenAir Users
End of Period Financial Close
Update and maintain dashboards for Customer Delivery
Produce a variety of regular/on-demand KPIs for Customers and Reporting for CCO, ExCo, or other Divisions in Adenza
Work on special projects as assigned
Skills And Requirements
Excellent oral and written communication skills are essential, must be customer focused on heart and able to work in a collaborative team environment


Prior experience with two or more of the following tools:
Salesforce
OpenAir

JIRA
Confluence

BOX
Experience working in online and remote environments
Proficient in MS Suite (Excel, Word, and PowerPoint)
Experience in Admin support roles, handling systems, data, and tools
Ability to work independently, be a fast learner, be self-motivated and be at ease in a multicultural environment
Multiprocessing capability, comfortable working across multiple systems, processes, organization levels, and changing priorities
Salesforce Admin or any other equivalent certification is an added advantage
Experience working in a Global Software company, preferably Capital markets oriented
More About Us


Our Office:


Adenza's Mexico office is in the Moncayo building, 6th floor, on the Paseo de la Reforma Avenue, one of the main and popular avenues in Mexico City due to its wide variety of amenities, services, restaurants, and different transportation options.

Our new office is equipped with meeting rooms, own bathrooms, coffee breaks, and spaces to relax, and that makes day-to-day life easier.


Why Apply:


Adenza's mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce.

The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza's employees exceptional.

At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology.

As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is.

Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.

Adenza is an equal opportunity employer (EOE).

We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.

LI-FR1
About Adenza

Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud.

We enable the world's largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting.

We give them a single source of truth across the business.


With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.

Department
Customer Deliv
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