Technical Application Expert - Monterrey, México - EPICOR

EPICOR

Empresa verificada

Monterrey, México

hace 5 días

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About Us:

Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes.

We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity.

We strive to hire and reward star players who inspire one another and drive results for the business and our customers.

About the role:

To be based in our Support Center located in Monterrey, Mexico. Our support organization is strongly customer focused and comprised of highly skilled and well-motivated Support Analysts. High volume call center with high expectations for excellence and immediate resolutions for technical incidents. ERP Management Problem Solving and reported by the customer base Epicor Americas (from Canada to Argentina).

What you ́ll do

Respond immediately to client calls in a professional manner, providing appropriate solutions and advice. Interact with clients in performing testing, support and troubleshooting technical functions remotely.
Ensuring Service Quality levels are maintained and adhered to
Ensuring all issues are handled in a timely manner
Reviewing outstanding issues, ensuring clients are kept informed of progress
Attending relevant Epicor product training courses, inline with our internal certification scheme (in ERP Epicor 10)
Meetings results every Q1, Q2, Q3 and Q4

What you need to suceed:

Strong Oral and Written Communications
Attention to details
Time Management and Flexibility
Analysis and synthesis
Customer Orientation
Strategic vision or Business Oriented
Self-Control
Frustration Tolerance and Persistence
Degree in IT
Good knowledge database administration
1 year experience or have some knowledge in IT production environments (maintenance, adjustments in configurations and risks in the customer's production environment)

- management Microsoft operating systems

IT Knowledge
ERP Knowledge highly advantageous

Additional Skills That Could Set You Apart:

Advanced English level (oral & written)
Able to handle a high volume of calls.
Excellent customer service skills.
Troubleshooting, minimum of two years related experience
DB Administration, Installation, printer troubleshooting experience.
Knowledge of Programming in SQL
Basic Knowledge in networking and telecom
Knowledge of database coding process
Microsoft Products, System Administration, MS-SQL, Installation, Printing, Crystal Reports, additional technical knowledge of network environments and/or operating systems will be highly valued.

Why you should click apply:

With almost five decades of industry experience, Epicor is the leader in Enterprise Resource Planning.

Now is an exciting moment of transformation for our teams as we are well on our way to becoming the cloud vendor of choice.

As we work to enable a world of better business through the power of collaboration, you will have all new opportunities for internal mobility, to develop and sharpen skills, and to work interdepartmentally on a global level.

Tipo de puesto:
Tiempo completo

Sueldo:
$25, $28,000.00 al mes

Horario:

Turno de 8 horas

Prestaciones:

Estacionamiento de la empresa
Programa de referidos
Seguro de gastos médicos
Seguro de gastos médicos

mayores

Seguro dental
Seguro de vida
Vales de despensa

Puede trasladarse/mudarse:

Monterrey, N

L:
Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Experiência:
Tech Support: 1 año (Obligatorio)