Desktop Support Manager - Ciudad de México - Millwright Holdings

Descripción

• Manages and provides front line desktop support for 4550 remote workers in mixed

• Responsible for assuring users are provided efficient and timely first and second level support
• Ensure Help Desk coverage during normal business hours and oncall support as required

• A minimum of five years' support services experience in IT Help Desk and/or Desktop
• Experienced in Google Enterprise Workspace, GSuite, MacOS and Microsoft Windows and Office 365 environments.

• Experience working in a teamoriented, collaborative environment.
• Excellent customer service, written and oral skills.
• Selfmotivated and goal driven, with the ability to multitask and to effectively prioritize and execute tasks in a fastpaced environment.
• Certifications//proven expertise in Google Enterprise and management and support of
• Ability to coordinate multiple tasks, status actions items, respond to changing priorities, and react to short deadlines.
• Creating and maintaining user selfhelp documentation, technical documentation and procedural documentation.
• Ability to provide a very high level of customer service to team of busy executives is a must.

• Soporte técnico: 5 años (Obligatorio)
• Google Enterprise, Workspace, GSuite, MacOS and M

• English (Advanced) (Obligatorio)