Customer Support Specialist - Tijuana, México - Kontak

Descripción

• Ensure the highest levels of customer satisfaction

• Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets
• Enable system integrations for customers
• Conduct remote diagnostics and troubleshooting
• Resolve or Escalate customer requests/issues promptly
• Review, Analyze, and Evaluate trends on common system issues and communicate these to the company
  Requirements:
• Proficiency in both verbal and written English, along with confident, articulate, and professional communication abilities
• Exceptional customer service skillset
• Strong ability to multitask, prioritize tasks, and effectively manage time
• Skill in handling incoming and outgoing support calls
• Proficient in conflict resolution, with the ability to sympathize and empathize with customers
• Technical expertise in network equipment, business phones, and basic software usage
• Outstanding capacity to navigate and resolve intricate issuesPetvisor is dedicated to providing mobile
• enabled technologies to pet parents and pet care professionals.