Soporte Técnico Frances y Portugues - Monterrey, México - Fixity technologies

Fixity technologies

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

we are looking for a Spanish Tier 1 Service Desk Associate to join the Mexico Team

Location:
Monterrey - onsite

Your X-Factor

Work ethic:

You are a consummate professional.

Aptitude:

You have an innate capacity to transition from project to project without skipping a beat.

Communication:

You have excellent written and verbal communication skills for coordination across projects and teams.

Impact:

You are a critical thinker with an emphasis on creativity and innovation.

Passion - You have the drive to succeed paired with a continuous hunger to learn.

Leadership - You are trusted, empathetic, accountable, and empower others around you.

What you'll do:

Ensure proper recording, documentation, and closure.
Provide Remote resolution to issues/queries where applicable.
Act as an interface between the thirdparty vendors to coordinate, log, track and follow up till the end of ticket lifecycle.
Single point of contact for the end users related to Issues/Requests
Log, Track, Route, and redirect problems to the correct resources.
Properly escalate unresolved queries to the next level of support
Provide Level 1 support for end user issues and convey resolutions to end user queries.

Must Haves:

Overall, 2 3 years of work experience in technical support environment.
Understanding of Windows Active directory to troubleshoot issues related to Account administration & access.
Good knowledge of O365 support
Outlook, Intune, OneDrive, MFA configuration & troubleshooting.
Understanding of Windows OS support activities like startup issues, memory & disk utilization.
Understanding of printer functionalities.
Understanding of different hardware and OS (Desktop, Laptop).
Understanding of Microsoft Office suite and troubleshooting basic Microsoft office related issues. Knowledge of networking issues (like connecting to the internet, network etc.).
Understanding of VPN connectivity & troubleshooting.
Provide Level 1 support for end user issues and convey resolutions to end user queries.
Provide Remote resolution to issues/queries where applicable.
Availability 24/ shift rotation
Excellent proficiency in English and Spanish languages.