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    • IT Specialist III - Baja California - Grupo TECMA

    Grupo TECMA
    Grupo TECMA Baja California

    hace 1 mes

    Default job background
    Educación / Formación
    Descripción

    Job Description

    Identify and resolve complex IT software, hardware, and telephony issues. Design, install, configure, administer, and fine-tune systems and components across the organization in a timely and efficient manner.

    Work can include image creation, image management, standard help desk ticket resolution, and project support.

    Key Responsibilities:

    • Lead and coordinate complex projects and key process improvement initiatives for all IT environments throughout the organization.
    • Participate in the design and review of new systems and application deployments, including automated imaging and application deployments.
    • Implement integration for non-Windows operating environments.
    • Recommend and execute modifications to systems for improved efficiency, reliability, and performance.
    • Provide technical input regarding hardware standardization.
    • Develop and maintain systems documentation for educating end users and IT staff.
    • Troubleshoot and resolve complex user support hardware and tier 1 software problems, including desktop PCs, telephony, and enterprise data servers.
    • Install, configure, test, maintain, monitor, and troubleshoot end-user telephony, hardware, networked peripheral devices, and networking hardware products.
    • Ensure that IT systems comply with established policies, standards, licensing agreements, and configuration guidelines.
    • Review and deploy new service packs, hot fixes, system updates, and vendor-supplied patches according to best practices.

    Requirements:

    • Minimum 5 years IT Customer Services experience.
    • Bachelor's Degree in a related field or Certification. A 2-year degree or certification with combined experience may be substituted in lieu of a bachelor's degree.
    • Advanced Technical IT experience and problem solving within a team environment.
    • Enterprise migration and deployment experience is required.
    • Demonstrable strong customer service skills.
    • Advanced knowledge of internal computing and telephony components.
    • Familiarity with VOIP, DNS, and TCP/IP networking.
    • Excellent written and oral communication skills.
    • Good interpersonal skills.
    • Ability to conduct research into issues and products as required.
    • Advanced English proficiency (80% or higher).
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