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Global Client Services Security Analyst - Reynosa, México - Landis+Gyr

Landis+Gyr

Empresa verificada

Reynosa, México

hace 1 mes

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Landis+Gyr is a leading global provider of integrated energy management solutions.

We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption.

Our innovative and proven portfolio of software, services and intelligent sensor technology is a key driver to decarbonize the grid.

Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis+Gyr manages energy better - since 1896.

With sales of USD 1.5 billion in FY 2021, Landis+Gyr employs around 6,500 talented people across five continents.

The Global Client Services Security Analyst, will carry out activities to prevent and remediate vulnerabilities and threats on client facing systems including workstations and mobiles.

To work closely with the Global IT organization and Global IT Security teams to ensure systems (including workstations and mobile devices) are up to date from a patching and OS level.

There should be a constant focus on continuous improvement, documentation and escalate where appropriate with follow up.

Escalation point for the Client Services L1 support team for "Security Incidents" as well as implementer of Policy Exceptions requests for client facing systems.

To work closely with the Global Client Services Security Lead and the Global IT Security team to deliver new technologies and functionalities that impact end use computer security which includes worksations and mobile devices.

Responsibilities/Processes:

Monitor vulnerable items in Service Now. Remediate or coordinate remediation actions for active vulnerable items
Monitor and action approved Security Policy Exceptions impacting Client Services
Remediation of vulnerabilities within identified SLA's
Contribute to the technical knowledge base and ensure accuracy of articles contributed
Contribute to global forums and projects as a representative for Client Services
Will act as an escalation point for security related issues with are quite complex and cannot be handled by first and second level support
Virus/malware removal activities as needed
Keeps abreast of emerging threats and understands the potential impact to corporate workstation class systems
Documents technical support issues
Answer, evaluate, prioritize, and resolve escaledted Security Related service desk tickets
Determines root cause of escalated Security incidents or problems; devises and implements corrective actions and provides appropriate training and KB articles
Be customer focused and build collaborative relationships
Works with security tools, such as Nexpose, ServiceNow etc.
Works with Global Client Services Security Lead to improve automated patching and remediation of vulnerabilities are functioning as expected, with a focus on continual improvement
To work according of the I.M.S. (Integrated Management System) including ISO 9K, 14K, 18K, 27K, and 22301

Required Skills:

Proven experience assisting users/customers
Proven service desk experience
Experience in Cyber Security, certificiations strongly preferred
Experience with desktop/server operating systems (Windows 7, Windows 10)
Experience in managing Windoes Administrative tools (AD Users and Computers, Group Policy Management, DHCP, and DNS)
Bilingual (English and Spanish)

Required Experience:

Proven track record of vulnerability remediation in a similar environment
Exceptional customer service skills

Outstanding communication skills

Ability to communicate at all levels of the organization, with the written or spoken word
Exposure to multidomain, multisite networks
Familiarity with Dell, Lenovo, and/or Toshiba hardware
Strong written and spoken English language skills
Proactive "can do" attitude
Security Certifications a plus

LI-LL1

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross functional and international environment, we are looking forward to meeting you.

Job Title:

Global Client Services Security Analyst (Temporary)**: