IT Service Desk Analyst - Chihuahua, México - Superior Industries International, Inc.

Superior Industries International, Inc.

Empresa verificada

Chihuahua, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

COMPANY BACKGROUND
Founded in 1957, Superior Industries has grown to become one of the largest light vehicle aluminum
wheel suppliers in the world. A full-service provider, Superior offers a comprehensive portfolio of
products with the largest manufacturing capacity of wheels in North America. Headquartered in
Southfield, MI, Superior operates eight manufacturing facilities and employs approximately 7,600
people in North America and Europe. For over 60 years, the company has delivered innovative and
quality products. Superior has the expertise and technology to deliver the latest trends and finish
varieties. As a leading producer, Superior continues to pioneer innovative light weighting and finishing
technologies to meet their customer's needs.

Traded on the New York Stock Exchange (NTSE:
SUP),
Superior Industries had 2021 annual revenues of approximately $1.385 billion.

Education:

Bachelor ́s degree in Informatics, Systems Engineering or related field.

Requirements:

2 years experience in bilingual customer care over the phone on a call center and in technical support or related activities.
At least 1 year experience in IT Asset management.
English advanced level

Knowledge:

Windows platforms versions 7, XP,10,11 2008/2012 server, domain oriented.
Remote access tools (UltraVNC, RealVNC, TeamViewer, Remote Desktop Services (RDS), Microsoft Teams).
Customer care over the phone
IT Asset management including CMDB, Assets inventories, etc.

Skills:

Selfdirected
Customer service oriented
Goals oriented and team work
Interpersonal and communicating skills throughout the different levels in the company ideally with experience dealing with different locations and time zones.
Experience: customer care, problem resolution, conflict management, communication skills over the phone and multitasking skills.

Competencies: