Service Operations Manager - Monterrey, México - Atos

Atos

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Publication Date:

Jun 13, 2023

Ref

No:
483230

Location:

Monterrey, Nuevo Len, MX, 66490

The future is our choice

At Atos, as the global leader in secure and decarbonized digital, our purpose is to help design the future of the information space.

Together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

SERVICE OPERATIONS MANAGER:

5 years and more Description:

The role of Service Operation Manager in fully responsibility for one of BDS customers including Cost Control, People Management, Operational Efficiency and Quality, Delivery Performance.

The main scope requires focus on both, business, and people to function as an arbiter between business demands and people demands.

Area of focus:
Financial management

Forecasting, updating, and realization tracking of budget and the Profit & Loss of the entity (i.e., revenues, costs, margins, cost efficiency and cost reduction).

Approving nonstandard solutions for Local Clients within their GBU/DC.

Area of focus:
Human Resource Management

Ensuring the compatibility of internal and external resources (internal/external subcontracting) in accordance with the development objectives of his/ her entity.

Developing the skills of the employees of his/her entity in cooperation with reference HR/ LD managers.

Ensuring the right resourcing strategy is in place

Handling escalation with regards to his/her resources

Area of focus:
Service delivery and operations

Implementing the Global Service Methodology and Innovation

Assuring Quality and Customer Satisfaction

Act as an escalation point for the Domain

Securing Business Continuity

Area of focus:
Quality Ensuring implementation of AIMS, in particular applicable Atos service delivery processes in the perimeter of their responsibility and continual service delivery improvement to ensure high quality of business and operational performance and consistent compliance with applicable standards as well as regulatory and customer requirement Language

Recommended technical skills:

- experienced in Service Management and People Management

ITIL qualified,
English spoken/written at least at B2 level, ability to build, develop and maintain excellent relationships with external and internal customers, strong leadership skills, leading by example empowerment sharing vision and turning it into reality managing uncertainty
Initiative and problemsolving attitude strategical thinking and crossfunctional cooperation skills
Project Management experience

Language:

English is a must (at least B2 proficiency)

Recommended technical skills:

experienced in Service Management and People Management

ITIL qualified,

ability to build, develop and maintain excellent relationships with external and internal customers, - strong leadership skills, - leading by example - empowerment - sharing vision and turning it into reality - managing uncertainty

Initiative and problemsolving attitude strategical thinking and crossfunctional cooperation skills
Project Management experience

example - empowerment - sharing vision and turning it into reality - managing uncertainty

Initiative and problemsolving attitude strategical thinking and crossfunctional cooperation skills
Project Management experience

Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

Choose your future. Choose Atos.