End User IT Analyst - Mexicali, México - Vertiv Co.

Vertiv Co.
Vertiv Co.
Empresa verificada
Mexicali, México

hace 3 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
Research, troubleshoot and diagnostic hardware/software to identify, document and resolve errors/issues

  • Provide 2nd level user support for incidents that require local resolution and cannot be resolved by the Service Desk.
  • Provide handson support for IT project implementations and performs miscellaneous jobrelated duties as assigned.
  • Collaborate with End User Services Team to resolve enduser's technology issues.
  • Support hardware and software installation/configuration in accordance with corporate policies and as designed by the End User's team.
  • Provide customer satisfaction by handling work orders with efficient communication, documentation, and timeliness.
  • Support PC replacement programs and emergency exchanges.
  • Maintain utmost confidentiality on all conversations, documents, correspondence, research records, information, data, etc.
Assist in the asset management of all end-user devices and manage the stock level of spare equipment
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