Junior Functional Engineer - Guadalajara, México - Finastra

Finastra

Empresa verificada

Guadalajara, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Company Description

Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, capital markets and treasury.

Our solutions enable customers to deploy mission critical technology on premises or in the cloud. With our scale and geographical reach we drive valued solutions and opportunity for customers regardless of size or geography.

Through our open, secure, and reliable solutions, we empower customers to accelerate growth, optimize cost, mitigate risk and continually evolve to meet their changing needs.

A Truly global organization with offices in 42 countries worldwide, with an employee base of approximately 10,000 employees. We work with 9,000 customers, including 48 of the top 50 banks globally. Through our software, we're constantly stretching boundaries to do more for our customers.

We are proud to be an organization where our vision, values and cultural beliefs are not just shared, but are lived by our people globally and where recognition is part of each and every day.

Job Description:

Responsible for the customer support experience with the company
Own, troubleshoot and solve customer functional issues in accordance with client's SLAs.
Ensure that the clients are able to utilize the product properly as per their needs
Update clients on the progress towards issue resolution
Identify cases that require escalation (either technically or strategically) create defects in JIRA upon necessity
Create and maintain incident management requests to product group using collaboration, troubleshooting best practices and transparency within and across teams.
Drive functional collaboration and engagement outside of CS
Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
Contribute to case deflection initiatives, automation and other digital selfhelp assets to improve customer experience
Be a part of the triage team once enough experience is accumulated
Upon request, complete monthly, quarterly and adhoc reports
Pass feedback to other departments

Qualifications: